is there an easier way to complain?!?! i hate lloyds tsb.

i'm trying to make a complaint to lloyds tsb. i tried to transfer some money but they said i'd need to call them back after they had text me. sounds stupid to me but fair enough. so i called back on the number they text me (which i had to pay for!!)

the man who i spoke to was beyond rude. he asked me a whole bunch of security questions and then asked me what my last transaction was. i couldn't remember exactly so i said it was either in tesco or BP petrol station. he said i'd answered it wrong so he needed my driving license number. i told him i didn't really want to give him my driving license number seeing as i'd already answered all the questions. also - i'm transferring the money to my mum, who has the same sort code, address and surname.

he then said to me.. 'well i don't care, you'll have to go into a branch if you won't give me the drivers license number.' so i gave it to him. he then said 'how old are you? you're not even 18 are you?..!' i am 18, but anyway.. why does that make any difference? also, when i said i wasn't happy about having to pay to transfer my own money he tutted and said 'it's not my problem..'

then i overheard this woman in the background at the call centre saying 'ok anything else i can help you with sir?.. alright, thank you very much sir have a good day!' then she put the phone down and said.. 'he was such a ******* prick.' :eek:

then the man said he'd put me on hold (for like the third time) but he actually didn't and then started saying how 'difficult' and 'rude' i was to his colleague, he called me a 'bitch' as well. i wasn't rude at all, i was getting a bit frustrated but i wasn't rude at any point.

i want to complain about this idiot and his bitch of a colleague. but the lloyds tsb complaints procedure is ridiculous.

http://www.lloydstsb.com/contact_us/complaints_procedure.asp i don't have time to go through all those steps - is there an email address i can send my complaint to?

has anyone else had such a bad experience with these people at lloyds? the man in the indian call centre i spoke to this morning couldn't have been nicer, it's the ******* english people who are rude! :rolleyes:

TL;DR - i want to complain about this idiot in the lloyds call centre.. but don't know what email address to complain to.

Reply 1

AP1989

Just call the number they've listed to make your complaint?

We’ll do all we can to resolve your complaint by the end of the next business day. If we can’t do this, we’ll write to you within five working days to tell you what we’ve done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response. We’ll also let you know the name and contact details of the person or team dealing with your case.

Sounds pretty good to me. It's only three steps.

Reply 2

username345307

How about writing to them? They might take you more seriously then.

Reply 3

Elynnor1811

ok i managed to get through on the phone. thanks. :smile:

Reply 4

Spinnerette

Elynnor1811

ok i managed to get through on the phone. thanks. :smile:

Hey I was wondering how it went? What did they say?

Reply 5

Elynnor1811

Spinnerette

Hey I was wondering how it went? What did they say?

the man was very apologetic and they paid £10 in to my account to cover the cost of my phone calls from my mobile. he said he has listened in to the phone call and heard what the guy said to me and they're taking disciplinary action, etc. he said he hoped i didn't take that as a representation of the company as a whole, blah, blah, blah. was very helpful though. :smile:

Reply 6

Spinnerette

Elynnor1811

Aww that's good I bet he was the Steven Slater of Lloyds TSB. Glad it worked out in the end for you :smile:

Reply 7

F C Awditt

I've suffered with a manager at Lloyds so don't expect respectul servive from that Banking Group. Michael Huke a senior manager at Lloyds Bank HQ Bristol a record of his nefarious activities, each reported to Lloyds Bank and the Police where applicable. View ‘Michael Huke’ and ‘Banker Behaving Badly’ on YouTube and/or Google and witness his despicable conduct, (featured in a TV documentary to be broadcast soon). 1. CCTV of Michael Huke shouting threats, abuse and videoing his neighbours at their premises. 2. Assaulting neighbours physically and verbally, captured on CCTV and audio.3. Offensive and unlawful TEXTs sent by Michael Huke…….. a) TEXT ‘My (Lloyds Bank) secretary gives me a blow job when I’m allocating bonuses’ b) TEXT ‘Kompany and Fernandinho (Manchester City footballers) are Northern black c*nts’. c) TEXT ‘Antonio Horta Osario (Lloyds Bank CEO) has no balls because he was off sick at the ‘Priory’ for 6 months suffering from a nervous breakdown. d) TEXT claiming ‘He would wind up 2 occupiers from the commercial site opposite his house (that he wanted gone) so much, he would let them Twat him and then get them done’. Plus more TEXTs of a similar grossly offensive nature.4. When asked by friends the wealth of his landowner neighbour (that he was in conflict with), he answered ‘neither the landlord or his wife bank with Lloyds Banking Group and never have had accounts with us’. Within his ‘position of trust’ how did he determine that information, had they banked with Lloyds he would surely have snooped their accounts?5. He was prosecuted by the local authority, when caught on covert CCTV watching his dog defecate outside a neighbour’s premises and not clear it up, in spite of being asked to.6. He signed an ABC (Acceptable Behaviour Contract) issued to him jointly by South Gloucestershire Council ASBO team and the police. 7. Michael Huke received a solicitor’s letter from the owner of the commercial site opposite, warning of legal proceedings if he trespassed on the site again. He confided to a colleague that he would lose his job at Lloyds Bank if that happened, he hasn’t trespassed since.8. He attacked a 71 year old man who’d parked briefly on the road outside his house; the incident was captured on CCTV also witnessed and video/audio recorded by a bystander. 9. The 71 year old victim of the attack and one of the witness’s (who’d videoed the attack) were months later arrested and held in custody, after the video of the attack had been uploaded onto YouTube, (by persons unknown), the charge was ‘uploading the videos’, (which were/are factual and not menacing in character) ‘because it discredited Michael Huke in front of his staff and jeopardised his job at Lloyds Bank HQ Bristol’. After interview they were released and no charge was pursued. The instigation of this wrongful/false arrest was likely influenced by Lloyds Bank as stated by Noel Edmonds, or Michael Hukes uncle a senior Freemason or incompetent/corrupt members of Avon and Somerset Police, possibly a combination of them all. Lloyds Bank has been apprised of the activities above which has brought Lloyds Banks name into disrepute; does Michael Huke represent Lloyds Banks values? He is presently still clinging onto his job at Lloyds Bank?You’re views, opinions, suggestions and advice would be greatly appreciated.