NatWest Watch

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Pegasus
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#61
Report 13 years ago
#61
(Original post by confused?)
I havent even got the application form for the railcard yet. I rang the advisor today and she said something about a welcome pack. Did you all get a welcome pack and when did u get it after getting your other stuff?

Ill need the railcard in 11 days time. If i dont get it can i get a refund on the difference the railcard would have made??
Same problem here, I asked my branch today and they gave me phone number to ring to ask about my railcard but I've never been able to stay on hold long enough to get through to a human! :mad:

I've recieved a checkbook, had to go inot local branch to collect my debit card and if my pin number doesn't arrive in the next 5 days then I'm screwed. That's all that I've recieved.
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confused?
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#62
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#62
(Original post by Pegasus)
Same problem here, I asked my branch today and they gave me phone number to ring to ask about my railcard but I've never been able to stay on hold long enough to get through to a human! :mad:

I've recieved a checkbook, had to go inot local branch to collect my debit card and if my pin number doesn't arrive in the next 5 days then I'm screwed. That's all that I've recieved.
you will get your pin soon. They arent helpful anyway, they always try to redirect you to someone else. If i dont get the welcome pack before or on friday ill make them pay.
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niamhster
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#63
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#63
I was told that you only have to collect your debit card from your local branch if they deem your home address to be an unsecure address or if they have sent correspondance to your home address and it was returned to them as undelivered. They withhold sending any further letters etc to you as a security measure so debit cards etc are then just sent to the local branch instead to be collected so they can also verify your home address too.

As long as they deem your home address to be a secure one, they should send out yout debit card etc to you.
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themodernway
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#64
Report 13 years ago
#64
(Original post by niamhster)
I was told that you only have to collect your debit card from your local branch if they deem your home address to be an unsecure address or if they have sent correspondance to your home address and it was returned to them as undelivered. They withhold sending any further letters etc to you as a security measure so debit cards etc are then just sent to the local branch instead to be collected so they can also verify your home address too.

As long as they deem your home address to be a secure one, they should send out yout debit card etc to you.
I was wondering why everyone was having to go into their branches for their cards?! I've had my card and checkbook delivered to my home address and am now waiting for my pin.

Never heard of a welcome pack but I hope I get mine soon because a railcard would come in handy.
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SJ No.18
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#65
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#65
(Original post by bestdeceptions)
After sticking up for NatWest, I now have a rant about them!

I lost my card a week and a half ago and phoned up straight away to cancel it. At the same time I ordered a new one and the guy on the phone said it had been ordered and would arrive in 3 working days.

Now, 10 days later, it still hasn't arrived. So I phoned them up this morning to ask if it was on its way. They guy took my account number and branch number etc then asked the security questions (DOB, postcode...). He then asked me what my allowed overdraft limit is or something. I said that I only upgraded to a student account the other week so I have no idea! It's a new account! So he says he can't tell me if my card is on its way or not because I didn't know the allowed overdraft amount.

So I go into town to the NatWest branch to ask them in person. They check on the system and find that there is no record of another card being ordered. I'M GOING TO UNI ON SAT! I NEED MY CARD! Do they really think someone is going to lose their card and decide they don't need a new one? Surely they would realise I need a new one sent!

Aaarrrggghhhhhh!

I'm sure that if you show I.D you can withdraw cash from the cashier inside the bank, that's what I did.
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Pegasus
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#66
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#66
(Original post by niamhster)
I was told that you only have to collect your debit card from your local branch if they deem your home address to be an unsecure address or if they have sent correspondance to your home address and it was returned to them as undelivered. They withhold sending any further letters etc to you as a security measure so debit cards etc are then just sent to the local branch instead to be collected so they can also verify your home address too.

As long as they deem your home address to be a secure one, they should send out yout debit card etc to you.

My local branch make everyone go in and collect their debit cards because they are annoying.
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Pegasus
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#67
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#67
Yesterday: I go into my local branch to ask about my railcard. Women at till gives me a number to phone, saying that she can't deal with the problem as its not to do with the local branch.

I go home and find I keep getting put on hold/ can't get through to the number she has given me.

Today: Finally get through on the number. Person at the other end tells me I have to go to branch to enquire about my railcard, saying that she can't deal with the problem only my local branch can.

:banghead:
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Ever So Sweet
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#68
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#68
my friends that are on HSBC can use draw money out their account and start using their overdraft whenever they need it.
when i went to the cashpoint this afternoon to draw some money out of which i need to finish getting ready for uni, it wouldn't let me overdraw, even thought i know natwest offer the overdraft facility!
what do i need to do to enable the overdraft facility- is it easy or does it involve a meeting requiring reasons and etc.?
thanks!!
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swishmasta
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#69
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#69
(Original post by Ever So Sweet)
my friends that are on HSBC can use draw money out their account and start using their overdraft whenever they need it.
when i went to the cashpoint this afternoon to draw some money out of which i need to finish getting ready for uni, it wouldn't let me overdraw, even thought i know natwest offer the overdraft facility!
what do i need to do to enable the overdraft facility- is it easy or does it involve a meeting requiring reasons and etc.?
thanks!!
very easy, i activated mine today. just go to a branch and ask for it to be activated, simply takes a couple of minutes and next day you should be able to overdraw.
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Ever So Sweet
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#70
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#70
(Original post by swishmasta)
very easy, i activated mine today. just go to a branch and ask for it to be activated, simply takes a couple of minutes and next day you should be able to overdraw.
oh that's cool! thanks!
do i need to take anything with me? like details, or anything?
thanks!
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john williams
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#71
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#71
Natwest are soooo rubbish, i wish id gone with Halifax or something. Today i went in to get my card and found out that they couldnt activate my overdraft as they hadnt seen any proof of my uni offer, even tho id sent them the final form thing and they'd sent it back. Plus i havent received my rail card which i sent off for 2 weeks ago.
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john williams
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#72
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#72
(Original post by Ever So Sweet)
oh that's cool! thanks!
do i need to take anything with me? like details, or anything?
thanks!
They just asked me for some ID e.g. driving licence and something which uv already got from natwest.
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confused?
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#73
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#73
(Original post by Pegasus)
Yesterday: I go into my local branch to ask about my railcard. Women at till gives me a number to phone, saying that she can't deal with the problem as its not to do with the local branch.

I go home and find I keep getting put on hold/ can't get through to the number she has given me.

Today: Finally get through on the number. Person at the other end tells me I have to go to branch to enquire about my railcard, saying that she can't deal with the problem only my local branch can.

:banghead:

thats exactly what happened to me. Is this the number by any chance: 01915014506
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Ever So Sweet
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#74
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#74
right, today i went into my local Natwest branch, and applied for my overdraft. the woman said she'll get onto it right away, and it'll be ready before i leave on saturday.
how long did it take to become available to everyone else? do you reckon it will be ready tomorrow or does it take longer than 24 hours?
thanks
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bestdeceptions
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#75
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#75
I HATE NATWEST!!!!

I literally just spent 5 minutes yelling down the phone at some stupid Natwest person. Oh my god, I'm so angry! These people are SO STUPID.

I've just been on the phone for 15 minutes being put through to different people because none of them know what they are talking about. Just beacuse they can't help me, they put me through to another random who also has no idea! I finally get through to someone who understands what I'm saying, and all they say is sorry we can't help you over the phone, you have to go into your local branch.

WHY COULDN'T YOU HAVE TOLD ME THAT IN THE FIRST PLACE???
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kpg
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#76
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#76
Got my servicecard and cheque book in the post today. Going to get it activated tommorow and should get my pin by Wednesday (last time I requested a pin it came in 2 days actually). Maybe i've just got a good branch but service continues to be excellent from Natwest!
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Pegasus
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#77
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#77
(Original post by confused?)
thats exactly what happened to me. Is this the number by any chance: 01915014506
yes
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confused?
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#78
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#78
(Original post by Pegasus)
yes

well its friday and i dont think ill get the application for the railcard until monday but im going to uni on sunday and wont be back home to fill out the form for another 2 weeks. :mad:
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Juno
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#79
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#79
If you have serious problems, then you can call 0800 50 50 50. They're great. But that is only for big problems where the normal phone number hasn't helped.
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kpg
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#80
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#80
If there's one thing Natwest maybe could've done is instead of being a middle man in Railcard applications, maybe sent an authentic letter with the card, cheque book etc. which entites the person a free railcard and we take the applications + letter direct to the train station instead of Natwest doing it for us as they're done literally in a few minutes at the station.
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