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    I had a phone call on Saturday night regarding a job at a Call Center.

    She asked questions about my personality, and if I can work a PC and she was like "Great, can you come in for an interview?".

    I don't have to bring my CV as they already have it. She told me to come smart dress as would if I worked in an Office.

    What shall I expect at this interview? Has anyone worked in a Call Center before? What tpye of Questions will they ask? Is it likely that I would I be having a group interview? What's the pressure like working at Call Center?

    The one I have applied for apparantly 'ripps peoples wages off' and 'messes them about'.
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    Tbh, it depends what call centre it is, not all are the same.

    In my experience, though, it was absolute hell on Earth and I wouldn't go back there if I were paid.
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    I assume it's in the US.

    Might make travel expenses unbearable.
    :awesome:
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    Depends on the company and what they do. Look into them and have a look if you can decipher what qualities they might be looking for.

    At my interview for a bookies if was heavily focussed on how you would behave in certain situations, such as dealing with angry customers, and they asked for examples of when you've had to deal with an awkward situation, how you reacted, how you would react if someone was agressive towards you etc.

    As you've already had a telephone interview I wouldn't worry too much - they obviously like you. It might be more of an informal chat...

    By the way, I really enjoy my job. But the customers call me so they're generally quite pleasant, or drunk...!
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    (Original post by Kimmeh)
    I had a phone call on Saturday night regarding a job at a Call Center.

    She asked questions about my personality, and if I can work a PC and she was like "Great, can you come in for an interview?".

    I don't have to bring my CV as they already have it. She told me to come smart dress as would if I worked in an Office.

    What shall I expect at this interview? Has anyone worked in a Call Center before? What tpye of Questions will they ask? Is it likely that I would I be having a group interview? What's the pressure like working at Call Center?

    The one I have applied for apparantly 'ripps peoples wages off' and 'messes them about'.
    Who?

    I've worked in a contact centre environment in the past, so I'm pretty clued up on how they operate.

    You'll probably be expected to just talk about how you deal with customers etc. They may do a telephone test, where they put you in a situation where you have to handle a pretend customer on the phone - sort of a roleplay.

    You probably won't have a group interview.

    The amount of pressure you'll be put under depends on the contact centre. Most (if not all) will be driving high performance - which means targets for quality and quantity of calls you handle. Some contact centres will be script based, others will be more diverse which will involve you learning a lot of information. The latter are less boring. I say less boring, rather than more interesting, because the job will get pretty dull, I'm afraid - especially if you're just taking calls on one particular thing. You'll also get pretty emotionally drained if you're working in a department such as complaints or cancellations. Arguing with customers that think they know everything all day grinds you down very quickly.

    Any more questions, quote me.
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    You may have to do some sort of role play excericse, like reading script out loud
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    (Original post by Mann18)
    I assume it's in the US.

    Might make travel expenses unbearable.
    :awesome:
    :gah:
 
 
 
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