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Problems with reimbursement of DSA Notetakers Allowance Watch

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    Im fortunate enough to have an allowance for a Notetaker included in my DSA. I employ my own, she invoices me and I then pay her. I submit her invoice to Student Finance who take up to 3-4 weeks to process the invoice. When it has been processed, it then takes another week to reach my bank account.

    Our original agreement in her contract was that she was paid on a weekly basis. The reason I pay her, then reclaim the money is that I dont think it fair that she has to wait anything up to 5 weeks for payment for work she has done as she has a young family and bills to pay too.

    The problem I am having is that as I am having to wait so long for reimbursement, it is causing me severe financial hardship. There is no way of contacting the DSA department by phone, only email. I have emailed them countless times to advise them that the delays are causing me much stress but to no avail. This month I cannot pay my rent as I am waiting for invoices totalling over £800 to be reimbursed. Can anyone help and advise what action I could take please?
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    Pay her the same way you receive the allowance. DSA won't change to fit your circumstances.
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    Can you make the arrangement through your university? They should be able to cope with paying weekly (consider paying monthly though) and claiming it back on your DSA funding.
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    I trust you're also paying NI contributions for this notetaker yourself, as you are employing her.
 
 
 
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