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m&s incident - 1ST DAY

basically 2day was my first day wrking in m&s. yesterday i had training and got told off for being late and having ym fone in my pcket. today through no fault of my own, ig ot into alot of trouble. basically a deaf couple came into the stoir and they thought i was laughing at them, but actually i was laughing about something another guy said. my manager saw, and sed i was out of order and had a big go at me (ive never worked before). and then later ppl kept asking me what had happened, and we didnt realise my manager was behind listening. and then she had 2 tell me 3 times to go behind and talk to her.

basically i reacted due to frustration, as i didnt actually do anything rong in the 1st place, but realise i was rude due to my ang

what do i do to make this better, and will there be any chance of me being kept on after xmas. will these incidents be held aginst me, all the time im wrking till jan? or can i make it better.?

PLZ PLZ HELP :frown:

Reply 1

guest1984

well, if you only work at like £5 a hour, then theres no point working your butt off and take the job too seriously. I work as a cashier for around a year, and had some really bad customers, just ignore them. The managers can be harsh, ignore them also.

Reply 2

viviki

14

Just be responsible and do your work properly and you won't get into trouble.

Its really not hard.

Reply 3

Jitsu

OP

i get 7.05 an hour, and really wanted to be kept on. has this first few days totally blown my chance>?

Reply 4

random123

2

Working in shops is degrading and as hard as it might be to hear, one thing you have to remember, especially as you are new, is that you are at the bottom of the pile. The most important word to remember is 'sorry' and you also need to remember that you are always wrong and the customer/manager is always right.

It sounds like the incident with the deaf people was unfortunate, I mean how up themselves must they be to assume you were laughing at them? But when that kind of thing happens just stay calm, explain as best you can what happened without getting upset and tell your manager it won't happen again.

If you want to make up for it the best thing you can do is just make sure you do your job well. Work fast, smile, keep the customers happy, your manager will notice this, put everything that happened yesterday in the past and remember that you are worth keeping on the team. Oh and get to work on time from now on or you'll be straight out of there. You're allowed to do it a couple of times in the first week, but you can't keep doing it. That's one things managers really notice. Good luck. :smile:

[EDIT] I mean like some other people have said, it all really depends on how much you are bothered. If you really want the job, then in a place like m&s you have to behave the way I described. But I mean don't make yourself ill taking it too seriously, no job is worth stressing about.

Reply 5

evil groove

sweetie999

basically 2day was my first day wrking in m&s. yesterday i had training and got told off for being late and having ym fone in my pcket. today through no fault of my own, ig ot into alot of trouble. basically a deaf couple came into the stoir and they thought i was laughing at them, but actually i was laughing about something another guy said. my manager saw, and sed i was out of order and had a big go at me (ive never worked before). and then later ppl kept asking me what had happened, and we didnt realise my manager was behind listening. and then she had 2 tell me 3 times to go behind and talk to her.

basically i reacted due to frustration, as i didnt actually do anything rong in the 1st place, but realise i was rude due to my ang

what do i do to make this better, and will there be any chance of me being kept on after xmas. will these incidents be held aginst me, all the time im wrking till jan? or can i make it better.?

PLZ PLZ HELP :frown:

I totally sympathise. I worked in a high street shop for 7 months up until a week ago. I don't usually quit things but that job was just so frustrating! At least I found out nice and early that retail wasn't for me!

I had a customer complain about me, IMO absolutely unnecessarily. This woman had brought a jumper back wanting a refund saying the fabric was pulled, which it was. I was fairly new there and not as familiar with the refund policy or with outstanding customer service skills. I was trying to think what to do, I said something like "How do we know you didn't damage it yourself after you bought it"; trying to explain to her any difficulties we would face in this situation normally. But apparently that wasn't the right thing to do, I found out later, as people always take things I say the wrong way, and she basiclly thought I'd accused her of doing it on purpose. Odd. Anway, she had complained about me. Sad old woman, I thought.

Luckily, I got on well with my colleagues/ manager and the complaint never went any further, but I'm not so naive to think that it wasnt on my record when I left. If I were you, I'd just hand in my notice and start again somewhere new. :redface:

About those old people complaining, I think many many old people bear grudges against young people; they love to complain about us! And we never take that very well due to our age and stuff. It's so bad for you too cos you didn't actually do anything wrong in the first place!

Reply 6

TKR

15

you are as someone has already said, the very bottom of the pile.

in pretty much every situation you are in the wrong

just apologise - you dont have to mean it just always apologise

Reply 7

Jitsu

OP

shall i go in on monday and apologise? even tho im not wrkin on monday. will apologising make the manager change her mind about keepin me on permanently? if i wrk hard, will she ever change her mind about me or has she made up her mind already?

Reply 8

guest1984

well, if you only work at like £5 a hour, then theres no point working your butt off and take the job too seriously. I work as a cashier for around a year, and had some really bad customers, just ignore them. The managers can be harsh, ignore them also.

Reply 9

random123

2

sweetie999

shall i go in on monday and apologise? even tho im not wrkin on monday. will apologising make the manager change her mind about keepin me on permanently? if i wrk hard, will she ever change her mind about me or has she made up her mind already?

I don't know, that's probably only something you can judge. For most managers I think going in when you're not even working will look over the top and they may end up thinking less of you, plus they may already be forgetting about it and you could just remind them again. But if you think it's necessary and you think it's the kind of thing your manager might appreciate, then yeah it could be a good idea.

I doubt she's made her mind up already, not unless she's a real bitch. Like I said just do your job properly and stay out of trouble and it should be ok. Don't stress about it, I'm sure you'll be fine.

Reply 10

Jitsu

OP

some of my mates r sayin just go in on wed, as im working nxt on wed. however others are sayine l go in on monday. so now i dont know what to do. and will apologising even make any difference

Reply 11

Ninja32

7

just chill old ppl are gay

apologise and explain when ur next in work ie weds

just be honest say what happened and make her understand, u cant do fairer than that. Being late is your own fault and i can only suggest being maybe 1-2mins early for work from now on, it just shows commitment

at the end of the day if you work pretty hard, complete work etc and they still dont keep you on, stuff it there are other jobs :smile:

Reply 12

Jitsu

OP

the thing is she got really angry when she heard me talking about her after my shift. im not sure weather to go on monday orwednesday.

Reply 13

Jitsu

OP

i dont wanna get sacked in january lol, i wanna stay on.

Reply 14

~nat~

1

I don't think going in on Monday to apologise would do any harm - it would show responsibility and maturity since you've made an extra effort to start again. If your manager doesn't realise this, then it's really not worth working there! Bite the bullet and go for it!

Reply 15

bluenoxid

13

Personally, I would wait until Wednesday and dont make too much of a fuss about it.

Just say something like. Im sorry I screwed up last week, nothing went right for me. Also when bitching keep an eye on your back. Some of the people who are smiling at your face are also putting a claw hammer in your back

Reply 16

Jitsu

OP

c, mon or wed, i have no idea lol? will apologising even make her change her mind or has she already thought of sacking me in january

Reply 17

viviki

14

well if you kept going on about it and drawing my attention to it I'd sack you.

Just grow up and behave at work and don't talk about your boss behind her back.

Reply 18

Jitsu

OP

lol, its cos im really confused

Reply 19

mynameis

series of unfortunate incidents ?

you are just not meant to work there

m&s incident - 1ST DAY

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