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A few questions on mobile phone contracts? Watch

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    Hi, I need to get a new phone relatively soon and am thinking of getting one on contract having been on PAYG since always...

    just a few questions I'd like clearing up before I make my move anywhere - if anybody can answer any of these it'd be much appreciated

    1) Is it possible to haggle/negotiate the terms of a contract (as a first time buyer) and where would be the best place to do this? Outlets like the carphone warehouse/ the network's shop/ call centres

    2) how reliable are websites like e2save in terms of the discounts they give and the cashback schemes? Is it more trouble than its worth? Are there any other sites/shops which do similar deals on cheaper contracts?

    3) should my phone get damaged during the term of my contract - would I be able to get it replaced?
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    anybody?
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    1 - not really. The only time I've heard of people getting discounts is when they are a current customer.

    2 - It depends. If you have to apply for the cashback, then I'd leave it. But if its one that is automatically applied to your account, then go for it (I get £10 a month off after getting my contract with mobiles.co.uk).

    3 - Again it depends. If its within 12 months and is a fault of the phone, then they will probably try to repair it. If its outside of the 12 months, or its your fault (say you dropped it etc), then you are on your own with it.
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    1) You can "haggle" with the retention department if you are wanting to leave a company. Companies often give discounts if you have a family member on the network already and you want to add a new handset to their contract - e.g. they waived the £75 handset cost for me because my dad already had a contact with them.

    2) as above

    3) You will get a manufacturer's warranty with the phone - usually 12 months but sometimes longer. Outside of this it's your problem (though you can buy extra warranty coverage later)
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    1 - it's unlikely.
    2 - i have no experience with this
    3 - some providers such as vodafone provide you with a warranty for the life of your contract. not sure of any others though?
 
 
 
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