Argos returns policy...

I'm considering taking back my digital camera because to be quite frank, it is crap, and it cost me nearly £100.

The only problem is that I bought it over 16 days ago (about a month)

I'm thinking of taking it into the shop and telling them it keeps randomy turning off when i'm taking photos and i'm not happy with the product. I'm hoping for a refund...

Basically, can anyone answer the following?:

- Do they check the product instore? (start fiddling with it to see if its actually OK and youre just fibbing lol)

- I payed for it by debit card, how would they refund the payment?

Reply 1

Feefifofum

16

Not sure about a lot of it, but I've taken things back within the retrn time, and got money put straight back on my credit card.

Reply 2

bikerx23

1

Theres a good chance they will give you credit for it - which is still a hell of a lot better than a digital camera you wont use! Personally i would recommend spending about £200 on a camera from a reputable make (then again, i needed mine for field work.etc., so maybe more of my degree rests on it!), but if its for nights out.etc., a simpler one would probably be more benficial...
either way - talk to them and you never know how lucky you will be!

Reply 3

Juno

20

Argos are normally good with returns. You'll probably get a refund onto your card, but may have to settle for an exchange/credit note. They won't properly test it, but they may turn it on or something so you may want to take the batteries out if they weren't included.

Reply 4

AT82

If its faulty they will give you a full refund within in the first 30 days of purchase, after that they will repair it. I had a swival chair which snapped after 8 months, I found the receipt took it back, they gave me a new one just like that.

Argos are very good with returns, they sell cheap crap though so they have to be.

Reply 5

dogtanian

16

Funnily eough, I was talking to my housemate about this last night (he used to work there).

Depending on the store, or person who serves you, I think they will check it really is faulty, as too many people abuse the system. But then you might get the person who doesn't care and just hands the money back.

As for it being on the card, it'll probably just go back on the same card, but I dunno. I'll ask when I see him.

Reply 6

Beekeeper

OP

13

Taking it back now, they better not check it! :eek:

Besides, if I say "it randomly goes off sometimes", they aren't going to stand there for hours waiting for it to turn itself off... hehe

Reply 7

bikerx23

1

good luck mate! it will be one of those awkward occasions where something isn't working properly then starts to act perfectly as soon as you get it back into the shop to complain :wink:

Reply 8

dave

Beekeeper

I'm considering taking back my digital camera because to be quite frank, it is crap, and it cost me nearly £100.

The only problem is that I bought it over 16 days ago (about a month)

I'm thinking of taking it into the shop and telling them it keeps randomy turning off when i'm taking photos and i'm not happy with the product. I'm hoping for a refund...

Basically, can anyone answer the following?:

- Do they check the product instore? (start fiddling with it to see if its actually OK and youre just fibbing lol)

- I payed for it by debit card, how would they refund the payment?

Answers to your questions will be found HERE

Reply 9

Beekeeper

OP

13

OK I got a refund from them, after a bit of haggling :p:

They have paid the cash back onto the debit card I paid with, but I've just checked and it hasn't gone through...

Does this mean theres been a problem (I expected it to be an immediate transaction)? Or should I leave it a couple of days?

Reply 10

dogtanian

16

They'll put it through with the rest of the debit transactions, usually it happens pretty fast (and ith a big company like Argos, I'd expect very soon). Most places the debit transactions for the day are done together. That's why when you check your account after paying on the card, the cash available is usually lower than the displayed balance.

Reply 11

dave

dogtanian

They'll put it through with the rest of the debit transactions, usually it happens pretty fast (and ith a big company like Argos, I'd expect very soon). Most places the debit transactions for the day are done together. That's why when you check your account after paying on the card, the cash available is usually lower than the displayed balance.

It doesn't matter how big the company - any repayments still have to go through the system. Card repayments tend to take a little longer.

Reply 12

dogtanian

16

Yeah, but I'm basing it on previous experience of payments coming off my card.

Bigger companies put it through the system very quickly, but when I paid at a local hair salon by debit card, they didn't take the money from my account for a week and a half.

Reply 13

Beekeeper

OP

13

Ah OK thanks for clearing that up. I'll give it 4 days :smile:

Reply 14

dave

dogtanian

Yeah, but I'm basing it on previous experience of payments coming off my card.

Bigger companies put it through the system very quickly, but when I paid at a local hair salon by debit card, they didn't take the money from my account for a week and a half.

Companies like Argos, or ANY company where you receive goods are usually connected directly to visa/mastercard/amex et al - so debit/credit card authorisations are instantaneous. Services sometimes still use the "paper trail".

There are anomalies though. Use your card at any supermarket, for instance - even though they may use "chip and pin" - it'll still take a couple of days to show on your statement. Same with the railways.

Reply 15

riotgrrrl

3

Beekeeper

I'm considering taking back my digital camera because to be quite frank, it is crap, and it cost me nearly £100.

The only problem is that I bought it over 16 days ago (about a month)

I'm thinking of taking it into the shop and telling them it keeps randomy turning off when i'm taking photos and i'm not happy with the product. I'm hoping for a refund...

Basically, can anyone answer the following?:

- Do they check the product instore? (start fiddling with it to see if its actually OK and youre just fibbing lol)

- I payed for it by debit card, how would they refund the payment?

Not to disappoint, but I have a horrible feeling that digital cameras are excluded from the 16 day back guarentee thingy unless they are still in their sealed cases.

For example, heres a digital camera (worth around £100)

http://www.argos.co.uk/static/Product/partNumber/5601978/Trail/C%24cip%3D29388.Photography%3EC%24cip%3D29389.Digital%2Bcameras.htm

Look at the cross and scroll the mouse over it...

It would probs still be worth it to try and fight your corner - as it is faulty... :frown:

sorry

camera.JPG83.7KB

Argos returns policy...

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