I am looking for some applicant feedback on online application systems for an article I am writing.
My view is that applicants would expect an online system as standard now and would be surprised if they were required to complete a paper form.
Please give me your comments on your experience of applying online for postgraduate courses (good and bad!) including any suggestions for what institutions could do to improve their systems to be more applicant friendly.
For example: was the application easy to complete, did it work first time, could you upload your documents easily, was their support onhand if you experienced difficulties with the system, what was the response time like?
Any comments you have would be great
Thank you for your help