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Natwest...forgot password.. watch

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    Well basically its in the title... i filled out the forgot pin/password part on the online natwest banking part and it gave me an option i know my pin or password or i dont know my pin or password..obviously i cant seem to remember and then after it said to fill out ure customer number with your date of birth and then after that it said unable to process or soemthing and then i clicked next and it said they will send me a new authentication code? will that reset everything and give me a chance to get a new password? i know my pin just the password i dont seem to recall...will my pin stay the same after i receive this letter?
 
 
 
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