I also had the same fob of story when asking whether an access course would be ok to take from a certain college as A levels are hard to find for adults where I live. I was told they would only advise me at the time of application and my enquiry would be noted on my UCAS application once received. I will not be applying to Southampton, they appear to have a lack of respect for people and makes me wonder how they treat prospective students who frankly keep them in a job. Their customer service is a disgrace especially considering the entry requirements they expect from you.(Original post by Zorg)
Personally, the way a department behaves with prospective candidates would play a role in my deciding where to apply.
I've found it usually mirrors the way they treat or handle situations with their students.
They have gone down hugely in my opinion.
I contacts Imperial, UCL, Cambridge and Oxford about the same enquiry and they were extremely helpful, so why do Southampton seem to have a problem answering simple enquiries.
Can only put it down to two hints either Laziness or Staff shortages. Either way it's not acceptable. Glad I'm not the only person who's had the reception from them.
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