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    I've done my bit but now i need to fill in my parents bit but they can't make a Customer Reference Number as it says they've already got one.
    This can't be possible as they have never signed up and my brother went to uni 7 years ago.

    Is there any way i can sort it out or do i have to wait till tomorrow to call them?
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    I am in the same position . Gonna ring tommorow to try and get it sorted
 
 
 
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