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Student finance confusing situation! really need help... watch

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    Hi all, ive been at university for 6 months now and ive been trying to sort my finance, so heres whats happened: i applied as usual for the full grant and loan(i still live with my mum) and I wasn't accepted for the grant so I rang them and asked them what was needed and they told me to get all this evidence which I managed to find but they returned the letter saying it still wasn't enough so I rang again and asked what I needed and they told me I needed a p60 for the year 2009 or something which my mum didn't have because she left the month before they filed it so ov course I rang them again and they told me to ring hmrc and ask them for evidence of tax or something so I rang them and they said they would look into it as they hadn't filed the tax that year ( the company my mum worked for). Anyway ive sent in payslips and all this other evidence but im kind of at a dead end now so I dont know what to do, they did give me the grant but a week later they sent me a letter saying that they made a mistake and i would have to pay it back. Is there anytjing I can do now? I cant get free nhs prescriptions and I haven't got my bursary either. Is there an office or something that I could go to for advice because im just beyond confused now and not sure what to do.
 
 
 
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