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    My dad has been emailed his 'initial secret answer' but when he tries to log in he gets asked for 2 random characters from it; he then enters them but it says, "Error 1: All security details must be entered before you can sign in." Anyone else had this?
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    My mum gets the same thing! Is there any way around it?
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    I know this is very old but mine is doing the exact same thing. Also with my dad, and student finance can't seem to help over the phone.
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    This has also happened to me, also with my Dad. anyone know how to fix it? x
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    Still looking for a solution - any help - student finance themselves are useless!

    EDIT: They've updated the website to give advice on that issue now.


    Get your parents to sign in on the main login page. Then change password/secret answer through there to one of their choice (Rather than requesting a new one).


    Close browser, open up again and try it out.
 
 
 
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