I work in retail, can I just say that many of the times store assistants do this because they actually HAVE to? We regularly get graded on our "customer service", which happens to include things like recommending complimentary items, selling other items, as well as the obvious like checking the stock room, making sure they know what size they're buying, etc. In my store, if we get below 8/10 you get an official warning - and if you get 3 of those you can be fired. As a customer, I know this kind of thing CAN be irritating but as a worker I'm doing it simply to keep my job. I know I've become more considerate of shop assistants since I began working because you realise why they are doing what they do...
However, there are some things which are completely unacceptable (such as accusing a customer of theft), I would never do that, and there's also a time and a place for say, trying to sell other items. You can usually get a 'vibe' off a customer as to whether they're interested, and I'd never personally push things like that if the customer is clearly busy and in a rush, or just plainly not interested. I also hate shop assistants who are pushy. You can sell items without being overly pushy - and you don't hop on a customer the second they walk in. If they're still looking at something 10 minutes later, yeah maybe it's time to check and see if they're confused about sizes or need any other help.
(Original post by wesling123)
also to assistants that refer me to some products that I won't buy -_-
Again see above, you would be surprised how many people pick up 'extra' things though. In the space of a 4 hour shift, I personally sold 30 compact mirrors, 15 pairs of socks and those other miscellaneous things usually beside the cash desk that customers clearly didn't come in for. It's also usually just a point of conversation for me with customers, I tend to get bored and I don't like just sitting there asking them for money with no interaction whatsoever. However blankly trying to sell it for no reason irritates me too - I usually go off each individual customer, but if they're picking up something/looking at it, yes I will try to sell it to them - that is my job.
(Original post by yinsoen)
asking if you need a bag when its clear that you need one.
Again you'd be shocked how many people chose to leave out the bag - and we're also told to ask customers first if they need bags if we're running low on them and waiting on a delivery.
I know it can be annoying, but from the eyes of the shop assistants who are really just the same people as you guys and simply doing what they are told to do by their managers - have a little bit of consideration. In working in retail you really get treated like **** a lot of the time by people with some sort of superiority complex or need to, well, be a ****. A pleasant customer really, really makes my day and I am more than happy to go REALLY out of my way for those customers to get them what they need.
Again, I wonder how many of you have part time jobs. I would assume a lot? And in those jobs, there are things that you have to do, simply because it's your job, whether it be filling out a order, or checking to see if your table in the restaurant is okay for drinks? Shop assistants have the exact same things to do. We're all just trying to make a living - I know I'm only working in retail part time because I need the money to pay for university.