I have gone through the whole process (iteamsupport.co.uk) and I'll like you to ponder over a few questions
1, how can a company willing to pay you £22,000 a year not be able to afford a reception of its own?
2, how can a lady with so many Microsoft awards (as displayed on the wall) not be able to ask a single technical question?
3, why do you have to do a mock exam before sitting for an exam YOU have paid for already?
4, did they mention that you will have to study 19 courses (with lab practicals) in one month?
5, how come the interviewer doesn't talk to anyone in the office? (she's just like a visitor like you are)
6, why are they not going for people with these certificates already?
7, why does any mail they send to you never include any costs or payment?
8, why is there pressure on you to make a payment and show commitment?
9, why do you have to get 80% is a mock exam before you can proceed?
10, is there really a chance of getting 80% in the mock exam?
11, I have done the mock exam. what do you think of an IT organisation that hands you used question papers, an answer sheet, and a pen for a multiple-choice exam? what happened to dumps?
12, the company website advertises 1st line IT support which I am familiar with. Do you really think 1st line IT support requires server installation and configuration?
13, how come they don't have a list of their 'clients' on their website? isn't that something that can boost their reputation?
14, how come they are so conscious of what people say about them on the internet? is there really something to worry about?
15, why cant they let you get the certificate from outside and just resume on the job?
16, is the mock really a stepping stone or a death trap? (having tried it, I'll go for the latter).
OVERALL ADVICE: looking for a job means you are looking for a source of income. And not advertising yourself as a source of income.
Regards.