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    Ok so I bought this coat from matalan but I bought the wrong size (,I'm a size 10 but the coat is 12) and it's way too loose, and makes my shoulders look way bigger than they actually are. but I really like the coat and wanted to exchange it. But the thing is I lost the receipt. What should I do? Do you think they'll let me exchange it?
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    No they won't. I worked in a charity shop and if they follow anything like the procedure we had they have to keep the receipt for record keeping if they give out a refund.
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    (Original post by Genocidal)
    No they won't. I worked in a charity shop and if they follow anything like the procedure we had they have to keep the receipt for record keeping if they give out a refund.
    Yes they will. http://www.matalan.co.uk/fcp/content...eturns/content

    They'll exchange or give refund in vouchers according to their website.
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    (Original post by Genocidal)
    No they won't. I worked in a charity shop and if they follow anything like the procedure we had they have to keep the receipt for record keeping if they give out a refund.
    The coat has matalan written on the inside, does that help? Or how about a bank statement proving the purchase?
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    (Original post by Hustler-1337)
    Yes they will. http://www.matalan.co.uk/fcp/content...eturns/content

    They'll exchange or give refund in vouchers according to their website.
    I stand corrected. But I remain unconvinced by their claims. How would they ever know who is genuine and who isn't without a receipt?
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    I worked at new look and you could return an item for exchange or credit provided it still has the tag attached - receipt meant you could get your physical money back
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    (Original post by Genocidal)
    I stand corrected. But I remain unconvinced by their claims. How would they ever know who is genuine and who isn't without a receipt?
    I guess it's down to trust and goodwill. There's no guarantee that they will accept for an exchange or believe that you are a genuine customer and is probably more down to the cashier or manager's mood at the time and their suspicions.
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    It's likely, they will either offer an exchange or put the amount on to a gift card/ credit note/ voucher as most retail companies


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