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    has anyone got any ideas on how virgin atlantic airways, and alton towers could improve their customer services, and effective ways of monitering it?

    mine arent good enough and im gettin stress
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    I'm afraid my experiences with both have been nothing but excellent (in fact Virgin is one of the few companies I repeatedly go back to)....especially when it comes to coping with disabled customers.

    Although I understand that Virgins shiney new website isn't accessible to customers using screen readers (ie blind/VI people) and putting it right has cost them a fortune.

    Alton topwers website doesn't really contain enough information about how disabled customers get onto rides etc (even though once there they're excellent) it would be nice if they had the special brochure/guide online.

    Oh and I wish they'd refurbish the cable cars - getting a wheelchair on those things is much scarier than oblivion.
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    If virgin atlantic is anything like Virgin Blue, they could start with getting better planes which have leg room, not cool for girls with long legs to be cramped up for 9 hours on a flight from Brisbane to Perth.
 
 
 
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