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Acceptance letter mistake what are the laws and is the uni liable? watch

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    Hi all, I am posting this mainly on behalf of my sister. She received an acceptance letter from KCL to study nursing on the 19/12/2012. However when she registered on ucas to accept her place (she has other offers as well) it was not there. She then called the university and they said that they hadn't sent her any letter and that she was on another sort of waiting list. I have the letter in front of me now and its definitely the real deal signed and to her name with her details. My sister is so upset and is just going to wait and see what happens. I was wondering if we had any right to demand what has happened seeing as she could have rejected her other offers before hand. Anyone know anything usefull??????
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    I'm pretty sure this often happens, wait a few days if it doesn't appear on ucas after a few days then ring up ucas/KCL
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    (Original post by moorbre)
    I'm pretty sure this often happens, wait a few days if it doesn't appear on ucas after a few days then ring up ucas/KCL
    She did ring them up and they said 'we didn't sent the letter deliberately'
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    Well, you have documentation. I don't think there's any binding legal obligation from the university from the letter, but they would certainly not enjoy the potential bad press so you've got a lot of leverage at the moment.

    I would call them tomorrow, and ask to speak to someone as high up on the switchboard as possible. In all honesty, switchboards at every university have no idea what they're talking about.

    If you still can't get a clue about what's happening, you'll just have to wait and see. If they reject her on UCAS, you should work out your next move and question the universities moral conduct through both external and internal means.

    In all likelihood however, they've sent it early and they'll update her UCAS in a few days. Congratulate her for us!
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    (Original post by steffi7485)
    She did ring them up and they said 'we didn't sent the letter deliberately'
    Maybe they sent it early but ucas should update soon enough
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    (Original post by Hal.E.Lujah)
    Well, you have documentation. I don't think there's any binding legal obligation from the university from the letter, but they would certainly not enjoy the potential bad press so you've got a lot of leverage at the moment.

    I would call them tomorrow, and ask to speak to someone as high up on the switchboard as possible. In all honesty, switchboards at every university have no idea what they're talking about.

    If you still can't get a clue about what's happening, you'll just have to wait and see. If they reject her on UCAS, you should work out your next move and question the universities moral conduct through both external and internal means.

    In all likelihood however, they've sent it early and they'll update her UCAS in a few days. Congratulate her for us!
    Thank you so much!!!
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    If it's sent by mistake then they don't have to honour it.
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    (Original post by steffi7485)
    Hi all, I am posting this mainly on behalf of my sister. She received an acceptance letter from KCL to study nursing on the 19/12/2012. However when she registered on ucas to accept her place (she has other offers as well) it was not there. She then called the university and they said that they hadn't sent her any letter and that she was on another sort of waiting list. I have the letter in front of me now and its definitely the real deal signed and to her name with her details. My sister is so upset and is just going to wait and see what happens. I was wondering if we had any right to demand what has happened seeing as she could have rejected her other offers before hand. Anyone know anything usefull??????
    there have been cases of universities sending out offer letters by mistake. unfortunatley a) its not official until its on track and b) they can say look we made a mistake and we didnt mean to give an offer and retract it- this has happened before.
 
 
 
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