Hi, so i bought these glasses a few months ago and they were meant to be scratch-resistant. However, I have a massive cluster of scratches on the left lens which is really annoying since my eyes feel blurry. I got them from specsavers btw. What should I do?
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I have scratches on my glasses? watch
- Thread Starter
- 05-01-2013 18:41
- 05-01-2013 18:43
Scratch resistant does not mean scratch proof, they can still scratch in spite of having a scratch resistant coating.
It depends on how long the Specsavers guarantee is (can't remember off-hand) and how the scratches came to be there, ie, is is manufacturing fault or your fault. I can't blame Specsavers for the scratches my glasses got when I scraped them against a wall, for example.
Take them back to the practice and see what they have to say, best you can do.
- 05-01-2013 18:46
Take them back to specsavers - if they are under guarantee or you bought the insurance that goes with them they can replace the lense for free - if not they'll charge you to replace the one lense.
- 05-01-2013 18:50
Sounds odd, I've had this pair of glasses like 4 years and it doesn't even have scratches that bother me. I'm much more bothered by dirt on the lenses. I would definitely go back to the store and talk to them about it.
- 06-01-2013 00:13
Yeah it does sound odd. I drop my glasses/bang them on stuff all the time yet have no visible scratches on the lenses, they're not meant to scratch easily. I'd take them to the store and complain, it doesn't sound right.