Hi guys. Please note I am not asking for an answer, just a way on how I should approach the question. The question is
Part 1 :After conducting a review of the academic literature concerning Total Quality Management
answer the following question:
Part 2: Why might some major organisations, who were world leaders in adopting TQM, now be moving their organisational focus and investment away from TQM and other formal quality frameworks?
I put the parts in myself guys, but does anyone else agree that part 1 is the same as 2? I'm confused on what they mean by review. Its only supposed to be a page-2 pages is the answer, so I don't think they want a literature review (seen as they didn't give any literature , do they? How do I deal with this question.
Thanks in advance :-)
Don't say we didn't warn you...