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    • Thread Starter
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    Hi,

    I registered for the student finance website and get passed the enter the log in details page, but once i get to the redirect page it asks me to either open or save index.do and dosnt proceeed any further.

    I believe the file is there to portray the redirected website as the same site so does anyone know any fixes for this problem? Ive tried clearing cookies and cache twice.

    Thanks
    Matt
    • Official TSR Representative
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    Official TSR Representative
    Hi Matt,

    Sorry to hear about this.

    It would be a good idea to let one of our advisers know about this as they may be able to provide you with a solution on 0845 300 5090.

    Thanks,
    Mark-Lee
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    The problem is I am not currently in the UK (on holiday) so is there an email address I can contact instead? I saw on one web page it asked me to contact the webmaster but I can't find that page again


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    • Official TSR Representative
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    Hi Matt,

    The webmaster email is [email protected]

    Thanks,
    Mark
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    Hi,
    I've called up the advisers, but they couldnt give a solution except for saying try again in 2 weeks time and it might be fixed or send in a paper application, which wasnt very helpful. The webmaster said:
    "This error is most commonly received when the registration or application process has not been completed correctly. If you have not provided a home address and only registered with a contact
    address you may receive this error when trying to log in at a later date." however the advisor said my contact details were all correctly imputed, and ive tried on multiple computers so seems to be a problem with the website. Just wanted to make you aware.

    Thanks
    Matthew
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    Hi Matthew,

    In that case it might be a good idea to complete a paper application to make sure that it gets submitted.

    Sincerest apologies for any inconvenience this may cause and do let me know if you need a link to the form.

    Thanks,
    Mark-Lee
 
 
 
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