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    • Thread Starter
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    Hi,

    I'm trying to complete student finance for the year 2013/14 and I am a new student, about to begin my first year at university. Everything's going fine apart from the part where I have to enter my mother's income details. I have created her account, and on my account it says that my mother's has successfully linked to my account. However, on her account, it says that she is not currently linked to any student to support their application?

    Not really understanding why this is happening and would really appreciate some help!

    Thanks!
    • Official TSR Representative
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    Hi Jasmine,

    In your application did you choose for your Mum to supply her details in the same session or a different session?

    Thanks,
    Mark-Lee
    • Thread Starter
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    I chose for her to supply her details online but not in the same application.
    Thanks for replying!
    • Official TSR Representative
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    Hi again Jasmine,

    I'm not too sure why you're getting this error message.

    It would be a good idea to speak with one of our advisers on 0845 300 5090 as they will be able to check your account details to get his issue sorted.

    Thanks,
    Mark-Lee
 
 
 
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