I am trying to apply for a 24+ Advanced Learning Loan. But I went to university in 2009 and I am already with Student Finance but since it has been so long I have forgotten my art-ID and password. I did ring them but the woman I spoke to said that the address I provided wasn't what matched that they had. I have only ever lived in one place so I don't see how this is the case. She said to send a letter; but I wanted to know if there is an easier way to resolve the issue? All I need is my art-ID and password.
x Turn on thread page Beta
24+ Advanced Learning Loan Issues watch
- Thread Starter
- 03-04-2013 16:45
Mark Lee - SFE Official Adviser
- 231 followers
- 2 badges
- Send a private message to Mark Lee - SFE Official Adviser
Offline2ReputationRep:Official TSR Representative
- Official TSR Representative
- 03-04-2013 17:55
Unfortunately not. If you can't pass the telephone security then legally we need your signature and a letter to be able to reset your details for your.
Sorry about that,