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    HI has anyone ever been through a role play, through a telephone interview before? and could tell me what to expect, thanks
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    (Original post by hasan4life)


    HI has anyone ever been through a role play, through a telephone interview before? and could tell me what to expect, thanks
    I was brought here under false pretenses by your thread title, damn you...
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    (Original post by proud nd luvin it)
    I was brought here under false pretenses by your thread title, damn you...
    haha needed to make the title attractive to get more ppl to click
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    What sort of role play? I had a telephone interview but it was mainly questions...


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    (Original post by Aliyam91)
    What sort of role play? I had a telephone interview but it was mainly questions...


    Posted from TSR Mobile
    basically i have to take over a role, so basically play out a role of customer advisor
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    (Original post by hasan4life)
    basically i have to take over a role, so basically play out a role of customer advisor
    Don't um and err or hesitate too much. Make ysure you sound confident in everything you say.
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    Oh okay, I didn't do that but I suspect the person on the phone will play the role of a customer (most probably a distressed or unhappy customer) and you will be expected to resolve the query they have.

    This is just a guess based on what you have said. There is more info online about how to deal with tough/ unhappy customers.

    Hope that helps .


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    Well played
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    (Original post by hasan4life)
    basically i have to take over a role, so basically play out a role of customer advisor
    I had to do this for a medical school interview;

    - Give them time to digest the information
    - Ask if they have questions
    - Maybe give them a leaflet before they leave?
    - Find somewhere quiet
    - Ask if theyd like a friend/family there (if its serious)
    - Let them express their emotions
    - Explain news+plan of action in an easy to understand, sensitive way!
    - Apologise, take reponsibility, dont make too many excuses

    Good luck!
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    (Original post by thunder_chunky)
    Don't um and err or hesitate too much. Make ysure you sound confident in everything you say.
    thats my biggest weakness

    (Original post by Aliyam91)
    Oh okay, I didn't do that but I suspect the person on the phone will play the role of a customer (most probably a distressed or unhappy customer) and you will be expected to resolve the query they have.

    This is just a guess based on what you have said. There is more info online about how to deal with tough/ unhappy customers.

    Hope that helps .


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    ah yes that makes sense, thanks
    (Original post by SleepySheep)
    Well played
    lool

    (Original post by AtomicMan)
    I had to do this for a medical school interview;

    - Give them time to digest the information
    - Ask if they have questions
    - Maybe give them a leaflet before they leave?
    - Find somewhere quiet
    - Ask if theyd like a friend/family there (if its serious)
    - Let them express their emotions
    - Explain news+plan of action in an easy to understand, sensitive way!
    - Apologise, take reponsibility, dont make too many excuses

    Good luck!
    that makes sense thanks
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    I thought you only live in post a picture thread Make sure you do not flirt with the customer
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    You're a ****
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    (Original post by tonberry)
    You're a ****
    Why so mean?
 
 
 
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