We have begun to fill in the forms online. Daughter applying to York for Chem with a year in Industry. Tuition fees at YORK £9,000. As soon as course is inputted, amount for Tuition fees states: Tuition Fee of up to £3465. This is incorrect. We are not going to do anymore until this is rectified.
Please can you help?
Tuition fees £9,000 but only showing as £3465 on Student Finance site Watch
- Thread Starter
- 09-04-2013 18:31
- Thread Starter
- 10-04-2013 10:40
I phoned student finance England. Firstly was told that Mchem course was ineligible for funding at all! The call centre bod had got this from his 2nd tier manager. I asked to speak to the supervisor at which point it was "discovered" that that info was wrong because it was an integrated course. We had 10 mins of purgatory waiting for this response.
As to the mistake and tuition fees of £3465 being offered was the result of an incorrectly ticked box. There was a question about GCE on the online form which daughter had ticked in error.
I was advised earlier we should continue with the form even if amount was incorrect.I explained my understanding of "contract law" saying that if I agreed to an insufficient amount of loan, I would be committed to that amount. It was at that point the bod discovered the error.
All this serves to highlight how inept yet another government department is.
Incidentally surely at this time of year it is normal to expect a "high call volume" and so staffing and phone lines should be increased to deal with the expected surge in call volume.
Mark Lee - SFE Official Adviser
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Offline2ReputationRep:Official TSR Representative
- Official TSR Representative
- 11-04-2013 11:51
Sorry to hear that you were given incorrect information from an adviser on your call and thanks for your insight.
Student loan amounts can vary throughout the year for a number of reasons and for this reason we don't ask students to sign to confirm the amounts of loan they are offered once their application has been processed.
Instead we ask them to provide their signature to confirm that they accept the terms and conditions of the loan funding only. The declaration that they sign doesn't have any amounts printed on it.