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    I have been contacting you via twitter

    On 13 Feb I completed my application for second year finance
    My account says 'A declaration has been sent to you to sign and return[
    Under correspondence it shows there has been no correspondence sent since last year
    When I last contacted you on twittter you said to call
    On 15 March I called and held on for ages, only to be told that that this was a known system error, there was nothing wrong with my application and I should do nothing but wait
    Nearly a month later, I still have no letter, my account still says you have sent a declaration and there is still nothing under correspondence

    Can you advise what is the situation with this 'known system problem'
 
 
 
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