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    Firstly I'm on a contract with Orange. I've had my phone just over 4 years and up till now its worked fine- its the one what I got when I opened the contract. But now I can make and recieve calls, but have no sound when doing either. The people on the other end can hear me, but I can't hear them.

    My parents still pay for my phone (yes, I know, I should really pay for it now blah blah blah) so I'm not too certain of all the details etc.

    Anyway, where do I stand? I haven't had any upgrade at all during these 4 years. I'm really busy with uni work atm so don't have too much time to be chasing all over town trying to sort it out. If I just go into an Orange shop (now EE??) and explain my problem are they likely to just give me a new phone?

    In addition, I'm sure my phone costs my parents way more than I actually use it. I used to be on a £30 per month contract but this may well have changed over the 4 years of the contract. I never ever use the internet and mostly sent a couple of texts a day/week and occassionally make short calls. So again, how difficult would it be to either get out of the contract or have it made cheaper??

    Sorry, lots of questions, I know. Thanks for any help given.
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    Your parents are wasting a hell of a lot of money on that contract. If you only send a couple of texts a week you're much better off on pay as you go. With Orange, Giffgaff and probably others you still get a few hundred free texts and data every time you top up anyway*, at your current rate of usage you will probably last three months on one £10 top-up.

    *usually for e.g. 1 month after top-up then expires
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    Or.....get a £7.50 contract and then avoid having to pay for a phone as well! All the free texts and stuff you get only last for a month, so you'd have to pay £10pm doing that anyway.
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    OP needs to go to an EE shop, with the person whose name the contract actually is in

    if you've been on a contract for 4 years without a new phone they'll almost certainly be able to sort you a new handset to walk out with ( assuming they have the physical stock to do it)
 
 
 
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