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Need info ASAP- Estee Lauder Beauty consultant watch

    • Thread Starter
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    Hi Everyone

    Yesterday I went to the Estee Lauder counter at Boots to buy the Double wear Foundation.
    To cut it short I had poor customer service, the lady clearly didnt want to help me, gave me no product information, or asked what I wanted, no acknowledgement of my skin type, and what she would recommend me to use. . no passion or enthusiasm either, It was just really poor.
    She also didn't test the shade on my face which meant I had to test the product that I purchased therefore its now 'used'.

    .

    What are the chances I could maybe get this refunded? It did cost £28.50..

    I have to had that I did my own research on the product so I did know that was the product that I wanted, but I would have appreciated some expert advice.
    • PS Helper
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    PS Helper
    It's worth a try. I have exchanged 'used' foundations before for this reason.
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    Give this blog post a read! I stumbled upon this when I wanted to return a foundation that had been incorrectly colour matched, this lady is absolutely brilliant at explaining it all.
    http://incurablycurious.com/2012/02/...ur-money-back/
    • Thread Starter
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    I went back to the store and managed to exchange it for a more suitable shade. The second lady was much more helpful, and spend almost an hour with me
 
 
 
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