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    Whenever I try to "save and continue" on the "Loan Details" section of the application, I get this error message...

    "Error 1: Your National Insurance
    number cannot be updated and it is not possible for you to continue providing financial information online. You must provide written confirmation of your financial information. Use the link displayed on this page to go back and change how you will provide financial information"

    My national insurance number is correct and i have phoned up and they have told me themselves it is correct and they have no idea what the problem is. I have seen about two other people with the same problem on these forums but no real answer.
    Is there anyone who can help me with this problem?

    Thanks

 
 
 
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