Can someone please advise me on this?
Nadia booked in to the Bakers hotel for a long weekend. She had stayed at the hotel several times in the past. When she arrives on Friday night, she parks in the hotel car park, books in at reception, drops off her bags in her bedroom and then dines in the hotel restaurant.
She returns to her bedroom that evening to find her bags have been stolen. She suffers food poisoning as a result of eating in the restaurant and her car is vandalised in the car park. The hotel has responded, denying liability by saying:
- There was a notice in the car park stating: “Guests park at their own risk. The hotel accepts no liability for any damage.”
- There was a clause in the agreement Nadia signed when she booked in, stating: “The hotel accepts no liability for any harm caused to residents during their stay at the hotel, howsoever caused.”
- There was a booklet on the bedside table in Nadia’s bedroom which included a notice inside stating: “The hotel limits liability for loss of any personal items to £50 per guest.”
Advise Nadia whether she can claim for her car, her illness and her luggage
And actually passed?