Customer service isn't a big thing with bus companies. People will still use the bus whether or not they got a smile from the driver.
Hi i am a bus driver in chelmsford its not so much of being rude although their are exceptions. i will try and give you an example of life on the buses in chelmsford. we get frusrtrated when we have a very tight timetable to keep to as bus companies want more journeys from their drivers per shift, why cant passengers have the right change we only have a £15 float of appropiate coinage to use how do you change a £20 note from your first customer maybe they expect a free ride. why do people not have their ticket ready while waiting for the bus to arrive why do passengers ask what happened to the bus in front answer i dont know how do we know it may have broken down driver not turned up for work driver/passenger may be taken ill when we do explain to passengers they wont listen to our response RESULT angry bus driver. road works are common on every bus route ive ever done with over 34 years of driving buses RESULT more delays. this is only a snippet of what i could write but would take me weeks to write. PLEASE SPARE A THOUGHT FOR BUS DRIVERS WE HAVE A VERY STRESSFULL TIME WITH OUR LARGE BUSES AND OTHER ROAD USERS THEY DO NOT ALLWAYS GIVE US THE COURTESY OF ALLOWING US TO MAKE TURNS EASILY THEY SEE US AS A NUISANCE ON THE ROAD BUT BUSES ARE HERE TO STAY AND ALLWAYS WILL SO NEXT TIME LET THE BUS OUT BECAUSE WE HAVE TO BE SOMEWHERE AS WELL all in all next tiime your a passenger on the bus and when it pulls at at the next stop look closely how long it takes for passengers to board and the awkward questions we get asked not the correct fare being given bus passes not already available its in my bags somewhere ???? push chairs shopping trollies wheelchairs etc time for people to sit down .road works traffic congestion red traffic lights pedestrian crossings etc and we are expected to keep our bus on time MY PERSONAL ANSWER TO THIS IS IMPOSSIBLE SO NEXT TIME YOUR BUS IS LATE DONT BE RUDE AT THE DRIVER WE DONT RUN LATE ON PURPOSE maybe letters of complaint to the bus companies as they do not give us enough running times.
If I had to put of with some of the ****ing idiots that get on the bus everyday, I'd be a miserable prick too.
There are a lot of miserable ********s driving buses. I try and avoid them where possible not only because of the ****ty price, but the attitude as well.
Was in Norwich, hands full of shopping. Asked for a single, had to juggle change out ready and had my wallet in my mouth, ready to put any change back in after the transaction. He basically blurted some abuse at me, because he couldn't understand what I said first time. "Single" and "Return" sound worlds different, and I spoke fairly clearly. Dunno why he struggled so much to understand what I said. Miserable fat ****.
I said "SORRY" in a very sarcastic way, but I wish I'd just said something rude back.
This thread has increased my admiration and respect for bus drivers in my area (Birmingham).
Because people ***** about them on the internet.
Generally they are not.
Negative experience are just more easily remembered than positive ones.
You are likely to remember the one that was a douche and let it rile you up., but not the other thirty who were courteous and pleasant.
I have a question... Do they really want to be bus drivers or are they just putting up with it until something better comes along?
Well I go to uni in York and all the bus drivers are really helpful and pleasant and stuff. They always give me directions when I ask for them and whatever. So dunno, maybe it's just your area :P