Positive customer experiences?

Watch
NatashaLee
Badges: 13
Rep:
?
#1
Report Thread starter 6 years ago
#1
Hey

I'm doing a presentation in relation to customer experience (positive experiences, sorry) and I'm just looking for some views or short stories as to when you've experienced what you think was excellent customer service.

Also have you noticed a particular change in the way customer service is delivered?

Any idea's posted will simply be used to help me form a mind-map and start planning out some ideas, not actually in the presentation in terms of quotes or anything like that.
0
reply
shooks
Badges: 19
Rep:
?
#2
Report 6 years ago
#2
(Original post by NatashaLee)
Hey

I'm doing a presentation in relation to customer experience (positive experiences, sorry) and I'm just looking for some views or short stories as to when you've experienced what you think was excellent customer service.

Also have you noticed a particular change in the way customer service is delivered?

Any idea's posted will simply be used to help me form a mind-map and start planning out some ideas, not actually in the presentation in terms of quotes or anything like that.
I think Amazon are a brilliant example of good customer service. I had an issue with a Christmas present I bought, which developed a fault a little over a month after Christmas (but about six weeks after it was bought). I contacted Amazon via email about this and had a reply within the hour saying, no problem, we've sent you a new one, just print out this label and send the faulty one back. Very, very easy to do.

I think that's a sign of how online customer service has developed - go back a few years and it was an enormous hassle to return anything.
0
reply
NatashaLee
Badges: 13
Rep:
?
#3
Report Thread starter 6 years ago
#3
(Original post by shooks)
I think Amazon are a brilliant example of good customer service. I had an issue with a Christmas present I bought, which developed a fault a little over a month after Christmas (but about six weeks after it was bought). I contacted Amazon via email about this and had a reply within the hour saying, no problem, we've sent you a new one, just print out this label and send the faulty one back. Very, very easy to do.

I think that's a sign of how online customer service has developed - go back a few years and it was an enormous hassle to return anything.
Thank you for the reply
And for the good example, think ill definitely include them, would be a good way to look into how online customer service has evolved as you said


Posted from TSR Mobile
0
reply
Reue
Badges: 20
Rep:
?
#4
Report 6 years ago
#4
(Original post by NatashaLee)
I'm doing a presentation in relation to customer experience (positive experiences, sorry) and I'm just looking for some views or short stories as to when you've experienced what you think was excellent customer service.
Ive always had excellent customer service from First Direct bank. The phone never rings more then twice, is always picked up by a real human and they fix the issue there and then.

I was with Ovivio, the phone company that went bust last week. Called First Direct and they had refunded me my payment within 2 minutes. Excellent customer service.
0
reply
NatashaLee
Badges: 13
Rep:
?
#5
Report Thread starter 6 years ago
#5
(Original post by Reue)
Ive always had excellent customer service from First Direct bank. The phone never rings more then twice, is always picked up by a real human and they fix the issue there and then.

I was with Ovivio, the phone company that went bust last week. Called First Direct and they had refunded me my payment within 2 minutes. Excellent customer service.
Thank you
Some interesting points, will definitely talk about them
0
reply
ForgetMe
Badges: 21
Rep:
?
#6
Report 6 years ago
#6
I've received excellent customer service in several Lush stores, they always meet you with a positive attitude, have a small talk with you, help you when you're unsure about something.

It's not like the place (I won't mention store name) where customer service people don't even look you in the eyes, like you are some sort of criminal or never reply back when you say them hello.
0
reply
X

Quick Reply

Attached files
Write a reply...
Reply
new posts
Back
to top
Latest
My Feed

See more of what you like on
The Student Room

You can personalise what you see on TSR. Tell us a little about yourself to get started.

Personalise

Regarding Ofqual's most recent update, do you think you will be given a fair grade this summer?

Yes (208)
33.44%
No (414)
66.56%

Watched Threads

View All