Positive customer experiences?

Hey

I'm doing a presentation in relation to customer experience (positive experiences, sorry) and I'm just looking for some views or short stories as to when you've experienced what you think was excellent customer service.

Also have you noticed a particular change in the way customer service is delivered?

Any idea's posted will simply be used to help me form a mind-map and start planning out some ideas, not actually in the presentation in terms of quotes or anything like that.

I think Amazon are a brilliant example of good customer service. I had an issue with a Christmas present I bought, which developed a fault a little over a month after Christmas (but about six weeks after it was bought). I contacted Amazon via email about this and had a reply within the hour saying, no problem, we've sent you a new one, just print out this label and send the faulty one back. Very, very easy to do.

I think that's a sign of how online customer service has developed - go back a few years and it was an enormous hassle to return anything.

I'm doing a presentation in relation to customer experience (positive experiences, sorry) and I'm just looking for some views or short stories as to when you've experienced what you think was excellent customer service.

Ive always had excellent customer service from First Direct bank. The phone never rings more then twice, is always picked up by a real human and they fix the issue there and then.

I was with Ovivio, the phone company that went bust last week. Called First Direct and they had refunded me my payment within 2 minutes. Excellent customer service.