jombo123
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Report Thread starter 6 years ago
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How much knowledge of active directory is required for a helpdesk role?

I know it depends on the job but I've seen:
"Experience supporting Active Directory"
"
Knowledge of the following highly advantageous. Active Directory"
"Manage user and computer accounts within Active Directory Log, triage, resolve and/or, where necessary, escalate calls to 3rd line/other teams within the department"

Okay the last one is obvious I guess!
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ttoby
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It would probably depend on the job, but often I expect you would be able to pick up the sorts of tasks required (such as, say, performing a password reset) on the job.

Things like knowing which groups to put accounts in etc would be specific to the company so there is no way you would be able to learn that beforehand.

Having some knowledge of active directory would help when it comes to troubleshooting, so being able to quickly learn what can be done would be very useful to you.
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jombo123
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Thanks.

Well I thought I would put at least some experience on my CV so they know I'm not completely green. I guess I need to set it up on my system.
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