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Student Loan apparently cancelled by me?! HELP PANICKING!

Yesterday I checked my account and it said APPLICATION CANCELLED! I was really upset because I didn't cancel it. In the correspondence section it just has POST entitlement letter and nothing else. I am 100% certain that I didn't cancel it could SF have cancelled it themselves. I'm really upset as it said APPLICATION APPROVED 3 days ago. Thanks
Original post by MissOvoxo
Yesterday I checked my account and it said APPLICATION CANCELLED! I was really upset because I didn't cancel it. In the correspondence section it just has POST entitlement letter and nothing else. I am 100% certain that I didn't cancel it could SF have cancelled it themselves. I'm really upset as it said APPLICATION APPROVED 3 days ago. Thanks


Contact the student finance company directly by email and make sure you quote any customer codes or anything which are relevant to help them find your case on their system!

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Reply 2
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Original post by carrotstar
Contact the student finance company directly by email and make sure you quote any customer codes or anything which are relevant to help them find your case on their system!

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They don't have an e-mail address but thanks. Just wondering if anyone else has experienced this?
Nonsense.
Plenty of email addresses for complaints here.

https://www.gov.uk/contact-student-finance-england
Original post by balotelli12
Nonsense.
Plenty of email addresses for complaints here.

https://www.gov.uk/contact-student-finance-england



Original post by MissOvoxo
They don't have an e-mail address but thanks. Just wondering if anyone else has experienced this?


..Just wanted to make sure OP sees this! :smile:
Original post by balotelli12
Nonsense.
Plenty of email addresses for complaints here.

https://www.gov.uk/contact-student-finance-england



Original post by MissOvoxo
They don't have an e-mail address but thanks. Just wondering if anyone else has experienced this?


..Just wanted to make sure OP sees this! :smile:
Reply 6
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Klix88
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Just sounds like a mistake on the part of SF. Phone or email them, but bear in mind that we've just hit the suggested target date for applications, so they're going to be very busy for the next couple of weeks.
Reply 7
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Original post by balotelli12
Nonsense.
Plenty of email addresses for complaints here.

https://www.gov.uk/contact-student-finance-england

I don't want to complain I want to ask them about it.
Reply 8
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Original post by Klix88
Just sounds like a mistake on the part of SF. Phone or email them, but bear in mind that we've just hit the suggested target date for applications, so they're going to be very busy for the next couple of weeks.

Ok thanks.
Phone them first chance you get.

Have all various account numbers and the like to hand, phone them and make abundantly clear it wasn't you that cancelled it.

I had an issue a few years ago where I had apparently applied for £0. I phoned up once thinking I'd messed up and they said it would take weeks and loads of paper work to fill out. I phoned up half an hour later and said something had gone wrong on their end and a women pushed a button and I got my full loan.
Reply 10
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Original post by Gwilym101
Phone them first chance you get.

Have all various account numbers and the like to hand, phone them and make abundantly clear it wasn't you that cancelled it.

I had an issue a few years ago where I had apparently applied for £0. I phoned up once thinking I'd messed up and they said it would take weeks and loads of paper work to fill out. I phoned up half an hour later and said something had gone wrong on their end and a women pushed a button and I got my full loan.

Ok thank you, that made me feel better!!:smile:
Reply 11
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Got it sorted!:smile: Thanks guys!

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