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    Hi! I need some help understanding something about a pending payment made with a debit card. Unfortunately I'm unable to contact the bank directly as it's after hours.

    I made an online purchase 3 days ago with my debit card and my order is only received by the seller once the payment has been accepted but when I checked today it says that the payment is still pending and under payment type it says 'card not present'.. I got really confused by this - does it mean the payment is just taking a long time to go through or does it mean there has been a problem with the payment? I haven't noticed this before with past payments and other offline payments I made after that were fine.

    I would really appreciate it if someone could just clear this up for me! Thanks x
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    (Original post by Lilyghz)
    Hi! I need some help understanding something about a pending payment made with a debit card. Unfortunately I'm unable to contact the bank directly as it's after hours.

    I made an online purchase 3 days ago with my debit card and my order is only received by the seller once the payment has been accepted but when I checked today it says that the payment is still pending and under payment type it says 'card not present'.. I got really confused by this - does it mean the payment is just taking a long time to go through or does it mean there has been a problem with the payment? I haven't noticed this before with past payments and other offline payments I made after that were fine.

    I would really appreciate it if someone could just clear this up for me! Thanks x
    It just means that the purchase was made without the card being physically there.

    The seller probably hasn't processed the payment / transaction yet. If it hasn't gone through in another couple of days contact the seller and then your bank (if the seller says they've done their bit).
 
 
 
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