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B688 - Customer Replies and Deliveries (Public Sector) Bill 2014 Watch

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    B688 - Customer Replies and Deliveries (Public Sector) Bill 2014, The Hon. Barnetlad MPCustomer Replies and Deliveries (Public Sector) Act 2014

    An Act to refer to waiting times in standard calendar days, for all public sector activities

    Preamble
    Currently under Customer Charters and other information on response and delivery times for services, the phrase' working days' is used. The number of working days in a week varies by time of year and for many people there are fewer than five working days per week. This Bill proposes the uniform measure of calendar days to be used.

    BE IT ENACTED by the Queen’s most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—

    1. Where in literature, on websites, electronic displays, posters, in contracts and service level agreements, in email, letters or other correspondence, the phrase 'working days' is used, this shall be replaced by 'calendar days'.

    2. Section 1 shall apply to all national, local and devolved governments in the United Kingdom, the Greater London Authority, any Police Force, Fire Service or part of the National Health Service, or for any contract let by or with any of these bodies, and to the Royal Mail, the Post Office, or any company permitted to deliver mail under Acts of Parliament.

    3. A maximum penalty of £10,000 for each contravention of section 1 may be levied upon conviction. Any contract signed after 1st January 2015 made with any of the organisations or government bodies referred to under section 2 may be declared null and void by the High Court if found to contravene this Act.

    4. The provisions of sections 1, 2 and 3 will also apply in respect of quoted and actual delivery times.

    5. Parliament may make additional regulations to clarify the scope of this Bill.

    4. These provisions will take effect from 1st January 2015.
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    Understandable, given the more flexible working arrangements of the 21st Century.
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    Aye. In this day and age some work Saturday, some don't, etc.

    This is a good idea!


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    Aye. This can have positive implications.
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    Aye. A much more sensible system
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    Nay, the government should not legislate on this sort of thing.
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    Aye. This will increase efficiency and time. A very good proposal!
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    Like this idea actually, don't think it really makes much difference, but an improvement nonetheless.
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    I'll definitely support this. Having worked at a small business for 7 months, there has often been confusion on lead times etc. as customers/production miscalculate 'working days'.
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    Whether it says working days or calender days, it makes no difference as public bodies are inefficient and will take the same amount of time to do something. "Within 5 working days" is commonly seen, under this bill it will just say "within 7 calendar days." This bill is nothing but a change of words and not a change to speed things up.
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    Division! Clear the lobbies!
 
 
 
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