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Whsmith order cancelled but received package, what should I do? Watch

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    I made an order on the whsmith website, I then cancelled it over the phone the next day as I had ordered the wrong thing. They refunded me and I had cancelled my order.

    Yesterday I then got my order sent to me. I have emailed there support team but I have not been contacted. What should I do as I have not paid for this order.



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    (Original post by Tinky1995)
    I made an order on the whsmith website, I then cancelled it over the phone the next day as I had ordered the wrong thing. They refunded me and I had cancelled my order.

    Yesterday I then got my order sent to me. I have emailed there support team but I have not been contacted. What should I do as I have not paid for this order.



    Posted from TSR Mobile
    Nothing.

    Legally you have no obligation to send it back either.

    I ordered a Uni bag from Next and two were delivered, I just sold one.

    What did you order out of interest? If it was a something of high value they might request it back but you can say no without any consequences.
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    (Original post by Tinky1995)
    I made an order on the whsmith website, I then cancelled it over the phone the next day as I had ordered the wrong thing. They refunded me and I had cancelled my order.

    Yesterday I then got my order sent to me. I have emailed there support team but I have not been contacted. What should I do as I have not paid for this order.



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    You're not obliged to give it back. But giving it back is the right thing to do.
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    i once ordered a pocket watch online.. and received two.. returned one back and got the money refunded so i ended up having paid for just the delivery charges
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    Don't bother returning I ordered tons of stuff from Burtons and they cancelled the order and still received it. Got a free coat, 2 pair of jeans and 2 jumpers

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    Keep it.
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    I rang them and they told me it was there mistake and to keep the items for free


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    (Original post by Tinky1995)
    I rang them and they told me it was there mistake and to keep the items for free


    Posted from TSR Mobile
    Always best to tell the truth.

    Glad it's worked out in your favour.
 
 
 
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