Hey there! Sign in to join this conversationNew here? Join for free
    • Thread Starter
    Offline

    1
    ReputationRep:
    Hi!

    This is a really complicated situation so I will explain using bullet points to avoid confusion!


    • My application for 2014/2015 was done automatically based on my 2013/2014 application
    • I received a letter of entitlement in late February, this showed that I would receive tuition loans and the maintenance loan (like last year, which is what I want again this year)
    • I returned the declaration form some time in March
    • Apparently (according to the correspondence section on my online account) I was sent a letter saying that SFE never received my declaration and that I should resend it, but I never received this letter
    • I called SFE (and have done again several times) and they said that they did actually receive my declaration form and that I would get both the tuition fee loans and the maintenance loans but said they'd send me another letter of entitlement to confirm this
    • I never received the letter of entitlement at either my home address or study address, although I did receive an email saying I would receive another letter of entitlement


    Now, I've called about this several times. I've been told several times that I will get the maintenance loan also but it's not showing whatsoever in the application summary on my online account - it's just saying that I applied for the tuition loans.

    Also, the payment schedule section is only showing 2013/2014 loans/payment dates.

    I'm really confused. I've called at least 3 times and I've been told that I will receive the maintenance loan but if so then why isn't it showing on my online account? And how come I never received another copy of my entitlement letter as promised?

    Cheers.
 
 
 
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • Poll
    What newspaper do you read/prefer?
    Useful resources

    Groups associated with this forum:

    View associated groups
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd.

    Register Number: 04666380 (England and Wales), VAT No. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE

    Quick reply
    Reputation gems: You get these gems as you gain rep from other members for making good contributions and giving helpful advice.