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    I have been looking through the clearing experiences on the student room and while they seem useful as confidence-boosters they are very much lacking in detail about the clearing process. I was wondering what goes on during the phone to clearing, who I talk to and what is talked about.


    • Who do I talk to? A drafted student, an admissions officer or a tutor. I've heard all three.
    • If anybody has been a student volunteer for clearing. What criteria is used to determine whether a person goes through to an admissions tutor.
    • When I pick up the phone, what do I do and say?
    • What is discussed? What questions are asked of the caller?
    • Are there any tips that you would recommend?
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    (Original post by Education84)
    I have been looking through the clearing experiences on the student room and while they seem useful as confidence-boosters they are very much lacking in detail about the clearing process. I was wondering what goes on during the phone to clearing, who I talk to and what is talked about.


    • Who do I talk to? A drafted student, an admissions officer or a tutor. I've heard all three.
    • If anybody has been a student volunteer for clearing. What criteria is used to determine whether a person goes through to an admissions tutor.
    • When I pick up the phone, what do I do and say?
    • What is discussed? What questions are asked of the caller?
    • Are there any tips that you would recommend?
    1. It might be an admissions tutor, but universities will typically drag in staff from across the uni because there simply aren't enough admissions tutors on the day. These staff could come from lots of different other areas, such as student recruitment, departmental admin or academics. Some universities, but not all, will also draft in students, but I would imagine that they're only used for the 'first sift', not final decision making.
    2. I can hazard a guess that it's going to be fairly simplistic - do we have spaces left for that course, and are the grades they've achieved within a certain range? If yes, proceed to decision maker.
    3. Hi, I'm interested in x course, and I was wondering if you would give me an offer via Clearing. From that point onwards they've probably got a script they're working off, which will include things like asking for your Clearing number.
    4. It may be as simple as what are your grades, here's an offer, but some may go into more depth (why this course at this uni?) especially if what you're applying for doesn't tally with your PS
    5. If you think you're going to be in Clearing, do your research in advance - where would / wouldn't you be willing to go? Stay calm. Make sure you have access to a landline. Be in the country. Have a pen and paper next to you. Seriously consider the option of taking a gap year.
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    (Original post by Education84)
    [*]Are there any tips that you would recommend?[/LIST]
    A relative with free time and a car is very useful.

    You will get a period of time to accept an offer (perhaps 24 or 48 hours) or perhaps choose between several offers. They may well be from universities and cities you have never visited.

    If at all possible, go and look. That usually means someone driving you there.
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    Keeping your phone fully charged/plugged in and having more than one phone available is a good one.

    Keep writing things down, and ask for the name of the person you're talking to. It can all become a bit of a blur after a while, if you are calling more than one university.

    Expect to deal with front line staff at first, as a lot of places have junior staff doing the initial filtering. You will be passed on to the more specialist people when the front line people have worked out where to direct your call. No need to spill out everything to the first person who answers.

    Also, DON"T PANIC. Most things work out in the end.
 
 
 
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