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Getting a new phone... iPhone 5S arrives with scratches Watch

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    So I'm going into Carphone Warehouse and hopefully getting a new phone after mine arrived with light scratches. I contacted them about it on the day and they told me I had 14 days to get a replacement.

    Anyway, I'm just wondering what the process will be when I go in - will I simply be given a new device to put my current sim in? Do I need to take the phone in the box and everything? And will I have to re-fill bank details for the contract? The contract isn't available on their website anymore and it's my dad paying - as he's currently working abroad I'm going to have to ask in advance if this is the case.

    Someone please help!
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    Would have just waited for the iPhone 6 to come out tbh. They get released late September usually.
 
 
 
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