I've been having a non-stop fight with SFE over the last few months, the reason being is that they are forcing me to legally change my name. The reason of this is because I'm transgender.
I applied under my female name as I was told by the support line that it was fine to do so, however when I sent my evidence in (Birth certificate) they threw a fit.
They stated "This is your brothers birth certificate" (I have no brother), I emailed and phoned them multiple times saying that no, that is my birth certificate and tried to get things sorted.
I was told on the phone that I could just get my name changed on the account, however that does not seem to be the case now. Instead they are forcing me to legally change my name (Which I'm now no-longer interested in changing my name too), otherwise they will refuse me any finance.
To top this all off they LOST my birth certificate, and forcing me to purchase a new one or a new passport, and when you've been unemployed for 5 years, £800 in debt with not even a single penny in your bank account for the last 7 months, that just isnt possible!
This is absurd, Why must I be forced into doing this? Why must I be forced into making up for their mistakes? I don't need this happening in the middle of an incredibly terrible part of my life right now.