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Updating to Windows 8.1 - laptop repeatedly rebooting? Watch

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    I have a Samsung laptop that I got a year or so ago and it came pre-installed with Windows 8. Today I updated it to Windows 8.1 and the update seemed to go well. However, my laptop had to restart and it has just been restarting in a loop continuously! I can't log in to my laptop at all! Please help me, how do I fix this? I've tried turning my laptop off and then on again but it just keeps rebooting.
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    If you installed it with a CD remove the CD from the drive tray.
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    (Original post by RoundTrip)
    If you installed it with a CD remove the CD from the drive tray.
    Unfortunately I did not install it with a CD, I got it as a free update from the Windows Store.
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    I've managed to get into Recovery Mode but it says that I need to back up all my files. I've plugged my USB in but it just comes up with a message saying, 'There are no drives available for backup.'

    If I wipe my laptop of everything (I have most of my important files backed up somewhere), will I lose my Kaspersky Anti-Virus and my Microsoft Word? Apparently my last recovery point is from December 2012?! Shouldn't I have a more recent one than that?
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    (Original post by Purple-Pixie)
    I have a Samsung laptop that I got a year or so ago and it came pre-installed with Windows 8. Today I updated it to Windows 8.1 and the update seemed to go well. However, my laptop had to restart and it has just been restarting in a loop continuously! I can't log in to my laptop at all! Please help me, how do I fix this? I've tried turning my laptop off and then on again but it just keeps rebooting.
    Possibly, as long as you have the serial code or login, etc

    Try going to the manufacturers website and downloading the drivers for your laptop specifically the ones which are compatible with 8.1?
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    (Original post by Purple-Pixie)
    I've managed to get into Recovery Mode but it says that I need to back up all my files. I've plugged my USB in but it just comes up with a message saying, 'There are no drives available for backup.'

    If I wipe my laptop of everything (I have most of my important files backed up somewhere), will I lose my Kaspersky Anti-Virus and my Microsoft Word? Apparently my last recovery point is from December 2012?! Shouldn't I have a more recent one than that?
    You should have a licence key / email for them depending on how you got them, and you ahould have a newer restore point than 2012. If you need to recover your files, an Ubuntu live CD is about the best way
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    This can sometimes be caused if the installation was interrupted. If you use a Linux Live CD you should be able to extract any valuable files from the hard drive.
 
 
 
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