The Student Room Group

Forced to go on checkouts

Don't know if this is the right place to post this but i need help with this situation... well i work at Morrisons and so does my best mate. She is checkout trained but works on groceries... however when the checkouts get busy and there arent many staff on the checkouts, people from other departments who are checkout trained get called to work on the checkouts for a while, by being forced and they can't say no. What i'd like to ask is, is there anyway that my best friend can be exempt from going on the checkouts as she really hates it. Could she write a letter to the personnel manager and say she doesnt want to go on checkouts ever again? If so what things could she write in this letter and to make the managers understand that she hates it on checkouts? :wink:

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erm.....no.

if checkouts is part of her job....then she has to do it.

that's the deal....you do what you're told...you get paid.

if your friend hates it so much....she can quit.
Reply 2
No she works on groceries but is just trained on the checkouts... so therefore she isn't on the checkouts until she gets called to...
Reply 3
Woahh, the trouble this has caused at my place of work is unreal.

I work at sainsburys, and thought its not a problem for me as i dont really mind going on checkouts some people have left due to managers becoming what can only be called as disgusting towards there staff.

The easiest thing to do is just not be trained on the tills in the first place.

Just a question, what did your contract say you were employed as?
Madlib
No she works on groceries but is just trained on the checkouts... so therefore she isn't on the checkouts until she gets called to...


no....she works on groceries and occasionally on checkouts. it cost morrisons money to train your friend to operate the checkouts.

some people....i suggest you tell your friend to grow up and think of the money.
Reply 5
There's probably small print in the contract that says you're expected to carry out additional duties outside your normal roll in the store as required by the duty manager. There is with Tesco, and they call relief cashiers all the time.
Reply 6
It honestly depends on whats written in your contract like said above.

Some old workers refused to be trained on tills at my work. The managers threatened this and that to these workers, but they couldnt do jack, because no where in there contract did it say they were require or of obligation to do duties outside there job role.
why be awkward though?

if colleagues are struggling on the tills....go help them!

what happened to team work eh?
Reply 8
what's wrong with checkouts :confused:
Morrisons are bad like that; I often had teh same problem when I was working on different departments, having originally been on the checkouts.

Short of making amajor cash handling error, like having a till £50 over or something, I can't really see a way around it. She may well hate it but so do most other people too. In my experience of Morrisons asking Personnel nicely won't change a thing, so this looks like an intractable situation.
i don't know why this is pissing me off and why i get the compulsion to post here yet again.

what the this situation or problem.

You're asked to work on the checkout because you work in a supermarket....shock horror!!!

you do what you're told or quit.....stop whinging.
I got to say-you do work in a supermaket-if you are trained and it says you may have additional duties in your contract then you cannot argue. They are paying your'e wages and it doesnt seem unreasonable. I have never worked ina supermarket but i can compare it to my pub job, where i often have to work in restaurant, despite being on bar. I dont like it but it is part of being a team, which is part of this trade perhaps more then working for a big supermaket firm where you are a number. At the end of the day you are getting paid to do a short term job. Its a means to an end not an end to a mean.
Reply 12
If people are called from different sections to go on Checkouts its never for long.. I never get why people moan about it, stacking shelves has got to be a bit repetitive, surely the checkouts are a bit of a break?
Ive worked on Checkouts for 2 years [part time] so it cant be THAT bad!
NOTICE TO OP. READ THE FULL POST BEFORE DECIDING ON ACTION

Some of you really do need to shut it. You are about as useful as a chocolate fireguard

I believe the best advice is to use the grievance procedure (Section A 15 Employee handbook)
random_bloke
i don't know why this is pissing me off and why i get the compulsion to post here yet again.

what the this situation or problem.

You're asked to work on the checkout because you work in a supermarket....shock horror!!!

you do what you're told or quit.....stop whinging.


STFU you probably dont work for Morrisons or are looking for a supervisors job

If people are called from different sections to go on Checkouts its never for long


If you are assigned an aisle, and Grocery is falling to bits, I would be peeved as well. Why should other departments be covering for Checkouts incompetence with staff shifts, poor management, etc on a REGULAR (Hourly) BASIS

And short time. Personally I have seen times of up to 2 hours

that's the deal....you do what you're told...you get paid.


Not at Checkout rates, and the thanks, non existent :rolleyes:

Oh wait a minute, why am I quoting you again :p:
Er, Noxid, not wanting to do your job properly solely because you don't like it doesn't count as a grievance.
Reply 16
Speaking as an ex-checkout manager for Tesco (while in sixth form), it's a pity the people at work who go out of their way to find weird and wonderful ways to avoid doing something don't transfer some of their effort into doing the thing they were asked in the first place. It's hardly as if she's being forced to work all of every shift on the checkouts, only when it's busy; the company has the right to get maximum productivity out of its staff under the terms of the contract and allocate them to areas of the business as deemed necessary (ie checkouts when busy).
Yes Miles you are correct but many of the staff have jobs to do. These are regularly left unfinished and have to be passed on to other staff (usually nights). Yes there is a clause in the contract which says that Morrisons can put you whereever, whenever

The other problem can be that a member of staff not happy with their job can be arrogant and aggressive towards customers. This can lead to unsavoury arguments and a sacking despite not being their dept

Whether Madlib's friend can put a grievance in is for Madlibs friend to decide. But Im not the law student, am I Madlib? :p: :biggrin:
Reply 18
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Reply 19
Why do people hate checkouts so much. I worked at Sainsburys for a couple of years whilst at school, then I worked at sportsworld and I now work for arcadia. I prefer to be on the tills. I get to talk to people, I got to know regular customers. Whats so fun about filling up, or stacking shelves. I was lucky I was just checkouts when at sainsburys. I got paid more than my friends on groceries and I honestly think I had a better job. The only downside is the occassional rude customer, but if you're doing your job well you don't usually get them.

Why do so many people hate checkouts?!