It's official - Eclipse Computers are pathetic!
I was on their queue system for 15 minutes. I gave up tried again for another 15. Nothing! I rang their customer services line instead, and they told me two people were sitting behind the phone on the mail order number and they told me nobody was in the queue so I could call them and get straight through. I kept telling this guy that if the phone was free, how come I'd been left waiting 30 minutes when I was the only one in the queue? He wouldn't give me an answer - I kept telling him it didn't make any sense and his robotic response (he sounded a little embarassed) was that they can't do anything on the customer services number and I'd have to call the mail order number. I asked if I could speak to the manager, and he told me I'd have to call the mail order number and ask for the manager, and they didn't have the facilities to forward on phone calls! I really wasn't impressed, so gave up banging my head against the wall and called the mail order number, expecting to be put on hold indefinitely.
Well, hey presto - they answered me immediately! Strange hey - I think someone at customer services ran across the shop and passed
on the message to whoever was asleep behind the phone at mail order.
My order still hadn't been sent! I told them their was no excuse for it, and that I'd been told I could recieve it within 5 days, and had been promised delivery on two previous occasions that have now passed.
The guy spoke to the system builders once again, and promised it would be made high priority and would be sent tomorrow, and he's quite ("quite"! that filled me with confidence) confident it will reach me on Thursday. I told him if I don't have anything by the end of the week I'm going to ask for a refund (and that best include my £50 deposit) - he said he thought that was reasonable.
Will have to wait and see what happens. If I could turn back the clock, there's no way I'd order from Coventry's Eclipse Computers again.