Hello,
Thankyou for the reply, I finally got around to calling today and SFE claims I have not sent in financial info for my dad - even though we very definitely did so.
They also claimed we were sent 2 letters and an email, which, strangely enough, none of which actually materialised.
It says on the online copy of the letter that if the document wasn't sent in by 26 June I might get less than I'm entitled to - is this true? If so can I contest this (given noone has actually contacted me?)
Cheers