chilin_dude Request your money back, phone up the helpline!!
If they try and stall you just insist its your legal right to get your money back. Don't log on again, if you use it again (however un successfully) they will say you used it today or whenever and be tougher on how much money they give back.
Quote satisfactory goods act of 1995, say your un satisfied… do whatever it takes but don’t wait or it may be too late…
Ps. If you do write to them make sure you send the letters recorded delivery to;
Keycom PLC Head Office
Staffordshire Technology Park,