Interview with HSBC and Halifax

Hey guys I've got 2 telephone interviews today with these banks for being a customer adviser.

Anyone had any experience? Got any tips?

I have looked through the job interview tips page and answered the questions.

However with HSBC they say they will ask questions on key skills such as

'The key skills for each Customer Sales roles are:- sales, customer service, teamwork, work standards and communication.'

What king of Questions are these?

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Reply 1

guccilittlepiggy

I'm at another bank and they tend to ask very specific questions such as tell us a time when you have effectively led a team, when have you had to deal with change in the workplace etc, but you need to make sure you give specific examples and ask questions yourself. they should then offer you a face to face interview with a manager when you will have an even more in depth interview. just don't try and prepare, be yourself.

Reply 2

Ghetto_Princess12

Research on the company and what the job requires from you. Just try practicing over the telephone with a friend or family or tape record to see how you sound on the phone. Have a pen and paper ready for any note taking etc. Make sure that the room your in is quiet and free of noise.

Though it is important that you speak in a clear tone and you must sound polite. Personally having a telephone interview is so much easier then having one face to face.

Reply 3

h.s

Hi
Hope your telephone interview went well.

I have the same with HSBC on wednsday and i would be most grateful if you could tell me any of the questions the asked you or tips on how to do well.

many thanks

Reply 4

fringy

hi i have go a telephone interview with hsbc on monday if possible could you tell me what questions i will be asked and how i can prepare thanks i will be really grateful.

Reply 5

sunny4u

HI friend

i have an telephonic interview with HSBC could please help what questions they ask.

do you have any idea of what questions they ask in abbey national face to face interview .what kind of interview it will be will it be role play ?

plz help me out with this

Reply 6

1spanky1

i've just had a phone interview (telescreening) with HBOS.
they start by asking some quite simple maths questions (you're allowed a calculator), then go on to the competency questions as in a normal interview.
examples of questions include:

Why do you want to work for HBOS?
What do you think would be most challenging about the job?
how would you deal with customers face to face?
can you give an example of either when you've given good customer service if you've done face to face stuff before, or if not, when you've received good customer service?
can you give an example of any targets you've had in a previous job and how you did?

hope this helps x

Reply 7

katielyn

hi i have an appointment for a phone call next week. im competent at maths but worried ill mess up because of nerves! anyone know specifically what they ask? thanks in advance :smile:

Reply 8

flower4563

hey there !!

Dont worry about the telephone interview it was fine obviously you are going to be nervous but the maths question are farley easy you will be fine at it just make sure u have a pen and paper at the ready and you will be fine.

e.g if a costmer is going to cash in a cheque for 120 pounds and then pays 66 pounds of thier card and pays 170 in cash how much will that totol to

* if a costmer wants to pay 600 in cash Then a costmer takes out 70 then 50 ho much would it leave in your till

stuff like that hope this helps ya all the best x :smile:

Reply 9

hhartland1987

I have just had a telephone interview for halifax customer advisor.

didnt do very well as the questions i found on the internet werent the same as what she asked :frown:

she asked what would i find most challenging about the role and what would be least challenging for me

when ive had to meet sales targets individually and as part of a group and how many sales did i make on a daily or weekly basis.

what i did to make the sale and how would i promote the services.

an example of where I went above and beyond for a customer in a stress situation and what was the problem that I over come.

no maths questions but that is probably because you have to do a maths test online first now.

she asked what would I bring to the role.

First question was what do I know about the role and what do I think they expect me to do, basically reciting the job description which is short thankfully.

Well maybe knowing the questions will get someone a job even if i dont get it :tongue:

however if she had asked me the strengths weaknesses last role skills questions i would have passed with flying colours lol

Reply 10

rishi_zingaro

hello Hhartland thnx for posting ur stuff and sharing ur experience
I have an interview after an hour :P lets c

Reply 11

rishi_zingaro

hey guys gud news , i just passed the interview !!!! :woo:

the questions were just the same as wat hartland has mentioned so cheers m8

i have last interview on monday !! lets c now - any 1 can help me wit tht ?

Reply 12

tfeedy85

hey rishi_zingaro, hope ur assessment/interview went well. I have mine coming up and I was wondering if u cud be kind enough to tell me what to expect. Thanks :smile:

Reply 13

rishi_zingaro

ahh lool feedy i got rejected but sure i can help u

the interview is quite simple u will have ur Branch manger and the Area manager thr , its competency based interview divided in stages : team work, targets/ selling , risk avoidance

questions were a situation where you were a part of the team and there was a change in sum company policies , how did u handld tht as a part of team , wat role u playd , wat was the effect on others , result of it !!

a situation where tough targets were to be achieved , what did u do ? how ? how did u do better than others ?

a situation in which u made sum mistake , what was the situation , what was the outcome ? how did u resolved ? wat did u learned

from recent job - what are the risks involved in it , how do u pay attention to that and follow the procedures.

i think that was it !!

best to luck to u :smile:

Reply 14

tfeedy85

sorry abt not going through....did u have any role play exercises? after my telephone interview, the man mentioned that the next stage wud have a role play exercise as well as a face to face interview..

Reply 15

rishi_zingaro

ahh its ok , so whr have u applied then ?

na na thr wont be any role plays basically they will just test ur competencies in those following areas and if possbible use the STAR approach and keep sumwhat the answers ready

Reply 16

rishi_zingaro

GUD LUCK

i have an interview tomrw at HSBC

Reply 17

Jim-ie

I've got an interview tomorrow for Halifax over the phone, call centre customer advisor. hopefully it'll be similar to whats said here.

Reply 18

IamEng

Funny thing today i got another rejection email from another bank, this time HSBC. What's funny about this is that my personality profile fits the job perfectly but i have a 20 minute phone interview with a nervous chap. Now this fella is too dumb for words, but sufficed to say if i had the interview with the branch manager i would of got the job. I am not being arrogant i had done a similar job before, but because the dude could not even spell i missed out on a good chance.

shame really that they let dumb people interview uni grads.

Reply 19

rishi_zingaro

ooops sorry abt that !!

I really dont knw what are they luking for as answers for 15K !!!!! i just gave face to face interview at HSBC yesterday lets c