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    Hello!
    I am a freshman and I live in my university`s Halls. Since the beginning of the year, my roommate and I had issues with the radiators- they were not working well and it took the uni ages to fix them. However, during the Christmas vacation, breakdown occurred and the whole building was left with no radiator and no hot water. For more than a month they cannot fix it- some parts of the building are ok, but in some it is freezing cold and there is no warm water. The Uni says they are doing their best and are sorry, but is this enough? They gave us some crappy coffee, blankets which are so thin that it is the same without them and small, barely working electricity radiators, which cannot heat up even a single room. I am wondering- what can we do as residents? Who can we contact to complain? Shouldn`t they give us part of our money back? After all, we pay a lot for a cold room and water! Could you give me some advice as I am an international student and I am not familiar with organizations is the UK which can help us?
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    http://scotland.shelter.org.uk/get_a..._accommodation The law

    and this (all free advice) http://scotland.shelter.org.uk/get_a...ices_directory
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    Or contact the NUS (if you are a member) http://www.universitiesuk.ac.uk/abou.../Students.aspx they are v helpful
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    "NUS belongs to the UUK and ANUK boards of management, and has the chance to rectify issues for students." http://www.nus.org.uk/en/advice/housing-advice/standards-for-student-accomodation1/
 
 
 
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