I have been trying to create an online account to apply for student finance, but when I enter my details I am told that I already have an account with you (which to my knowledge I have never had a Student Finance account) and to proceed to log in. At the log in section I clicked forgotten password to see if I could get these supposed account details emailed too me, but when I type in the details requested a message comes up saying 'Sorry, something has gone wrong'. How can I create an account and apply for student finance if I can't even get past the first page? Please help!!
Can it be done?