ForgetMe
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In the past, I have worked through an agency on self-employment basis and once I've finished it, I thought the agency or another agency of accountants that they've partnered with, would have informed the HMRC about termination of self-employment. Apparently, they do not do that but they also did not inform me that I should have done that myself...

Basically, for almost a year I have been paying NI contributions for nothing even though my self-employment contract finished in January 2014 and I've started a full-time job the following month in the same year. I've filled in an online self-employment termination form, tried calling them but 30+ min of waiting on the line and still been kept on hold, so gave up. In the next couple of days I will be sending them a written letter explaining my situation.

Do you think they would refund the money that has been taken from my account?

I feel so angry at the agency, especially those accountants for not even telling me that I had to inform HMRC..
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Kvothe the Arcane
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If you've paid too much money to the HMRC, you can claim a tax refund.

Further information is available here.
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